Manager Customer Service

DOUGLAS W. POLINDER

Grand Rapids, Michigan ***** . 616-***-**** (home) .

616-***-**** (cell) . *******.********@*****.***

International and Domestic Transportation and Logistics Executive

Global Supply Chain Management . Strategic Planning . Business/Partnership

Development

Transportation Management . Logistics/Operations Management . Financial

Analysis

Market Research/Analysis . Customer Service . Acquisitions . GIS . Spend

Management

Project Management . Training . Coaching . Multilingual. Warehousing .

Production

Heavy experience in international and domestic rail, air express and ground

operations, ocean and port operations, small package delivery, warehousing,

cross dock operations, import/export.

Very strong cross-cultural awareness. Lived and worked in Japan. Worked

in Mexico and Australia. Fluent in Spanish, conversant in Japanese, basic

French and some Mandarin Chinese.

Advanced degree in Transportation. Extensive customer contact and sales

and marketing experience. Strong import/export, process improvement, and

lean experience. Comfortable with academic, technical, and financial

publications. Proficient in MS Office, WMS, TMS, Oracle, OMD, SAP.

Sarbanes-Oxley compliance, customs compliance, IATA, C-TPAT, hazmat, DOT,

FRA, FAA regulations.

PROFESSIONAL EXPERIENCE

Dematic Corporation, Grand Rapids, Michigan 2013-present

Manufacturer of material-handling systems for distribution centers

Assembler

Assemble charge, discharge, and intermediate beds. Operate forklift to

handle stock.

Asahi Kasei Plastics North America, Fowlerville, Michigan 2012-13

Custom plastics compounder

Logistics Manager

Set and execute strategies for planning, scheduling, logistics, and site

logistics. Drive continuous improvement projects to improve productivity,

reduce costs, and improve customer satisfaction. Supervise daily

operations related to planning, shipping, receiving, and freight services.

Supervise 20 warehouse employees.

Michigan Office Solutions, Grand Rapids, Michigan 2011-12

Provider of Xerox copying and printing solutions

Parts Coordinator

Ship parts and supplies to customers and technicians. Maintain warehouse

stock.

FLSmidth, Spokane, Washington 2011

Manufacturer of material handling systems for the mining industry

Logistics Specialist

Plan complex movements of large material-handling system components using

LTL, TL, containers, and breakbulk to both domestic and international

destinations. Prepare documentation using harmonized system in compliance

with foreign requirements.

FedEx Express, Memphis, Tennessee 2000-2010

Express package carrier

Manager, Station Operations, Grand Rapids, Michigan

Supervise 25 employees. Improve employee performance and network

efficiency year over year in spite of declining volume, and maintain high

level of priority service. Solve customer problems. Receive consistently

strong employee evaluations and annual performance reviews. Develop and

implement process improvements. Monitor and maintain performance metrics.

Use proprietary warehouse and transportation management systems. Employ

lean principles in hiring and operations. Mentor direct reports interested

in advancing their careers. Hire and terminate employees as required.

Manage to budget.

Railroad Signal, Inc., San Antonio, Texas 1999-2000

Manufacturer of grade-crossing signals

Director International Sales; Regional Sales Manager, Northeast United

States

Market company's products and services both in Northeast North America and

in Mexico, Guatemala, Peru, China, Panama, and Australia.

RailTex Service Corporation, San Antonio, Texas 1995-1999

Short-line railroad operator

Manager, International Acquisitions and Development

Analyze potential railroad acquisitions in numerous locations, including

the United States, Canada, Mexico, Panama, Colombia, Jordan, and Australia.

Represent employer in diverse overseas operations, negotiations, and

document control. Develop partnerships with local investors in foreign

ventures.

Burlington Northern Railroad, Fort Worth, Texas 1992-1995

Large US railroad, now part of Burlington Northern Santa Fe

Manager, International Transportation Services, Protexa Burlington

International

Develop rate and pricing strategies and programs for international start-up

joint venture with Mexican conglomerate. Create awareness of joint

venture's services within parent company and potential client base in the

North American transportation and manufacturing industries. Build revenue

levels as team to fifteen million dollars in eighteen months. Negotiate

rates with potential customers. Extensively analyze US-Mexico traffic

patterns and rate levels. Price grain, chemicals, steel, canned goods,

forest products, minerals, automobiles, and intermodal.

Early experience: Contract consultant, Transportation Systems, Inc.

(Philadelphia). Manager, International Publications, Nihon Kohden

Corporation (Tokyo, Japan). Editor and proofreader, Baker Book House

(Grand Rapids MI).

EDUCATION

MS Transportation, The Transportation Center, Northwestern University,

Illinois.

MA Linguistics, The University of Texas at Austin.

BA Spanish Literature and English Literature, Calvin College, Michigan.

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