Human Resources Management
Resume:
JERI P. TILLMAN, MHRM
E mail: ********@*****.*** Cell: 214-***-****
PROFESSIONAL PROFILE
Highly motivated, results oriented senior HR Business Partner with experience in multiple aspects of
business operations supporting executive teams advance the organizational mission through strategic HR
initiatives in high performance cultures. Able to effectively navigate the business environment, establishing
trust, and creating a positive HR experience. Ensures cost conscious direction and goal driven execution of
company practices and procedures.
PROFESSIONAL EXPERIENCE
Human Resources Manager
Continuum Health Services, LLC Flower Mound, Texas March 2013 to Current
Provide support to mid level/senior and executive staff regarding difficult employee relations and
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compliance issues. Manage various 3rd party external Human Resoures vendor relationships.
Conduct review and adjudicate background issues as needed ensure recruiting and overall HR
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compliance.
Conduct data for HR analysis reporting, and routine analysis, maintain internal database and custom
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reports. Manage the Human Resources aspects of regulatory compliance reviews (DOL, OFCCP,
and IRS).
Develop employee handbook and implementation of company wide policies, practices and
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procedures. Facilitate the education and implementation of HR compliance requirements
throughout the organization.
Conduct investigations specific to allegations of unlawful behavior and violations of company
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policies. Propose appropriate resolution within regulation and company guidelines. Advise
company management on HR policies and programs, making or recommending appropriate
decisions consistent with organization’s strategic direction
Oversees all compliance related audits to include recruiting audits, I 9’s, employee records, and
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OFCCP audits.
Directs the planning, development, implementation and administration of Human Resources
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programs and initiatives at the business unit and organizational level.
Senior Human Resources Business Partner/ Consultant 2011 to Current
Newbold Advisors, LLC Irving, Texas Seven Eleven Stores Dallas, Texas
The Lawrence Group Lake Dallas, Texas Release to the Universe Flower Mound, Texas
NAAWLI.org Dallas, Texas
Provide implementation, coordination and maintenance of Human Resource programs and projects.
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• Develop employee handbook, training, and update policies/practices as necessary.
• Develop and document recruiting process, interviewing process behavior questions, and ensure
management has all appropriate documentation prior to interviews.
• Manage recruiting campaigns, database searches, interviews
and update Sales force and other reports as necessary.
• Develop and administer New Hire orientation and partner with corporate office to ensure
compliance for all on boarding.
• Develop implement curriculum and conduct employee and supervisor training
JERI P. TILLMAN, MHRM continued
E mail: ********@*****.*** Cell: 214-***-****
Administer various Human Resource plans and procedures for all company personnel.
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• Support talent management process, job descriptions, competencies, and performance audits.
• Responsible for the review of management, disciplinary actions, and tracking and maintaining
database records.
• Ensure compliance with all existing governmental and labor reporting requirements.
• Responsible for processing unemployment claims, FMLA, leave of absence, and administrative
follow up.
• Recommend, develop as needed, and maintained local human resource data bases, computer
software
systems, and filing systems.
• Partner with management and employees for resolution of work force issues.
Conduct employee relations investigation. Conduct I 9 and application audits.
American Airlines Center Operating Company (AAC) Dallas, Texas 2001 2011
Senior Human Resources Manager
Developed and initiated hiring programs that yielded high acceptance and retention rates among
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candidates, such as employee referral and relations programs, while generating increased awareness
around the Dallas resource community area about job opportunities at American Airlines Center.
• Facilitated and developed Selective and Behavioral interview technique trainings, and hiring training
programs for the management staff.
• Interviewed hiring managers to ensure their department job specifications matched the new hires
written job descriptions.
• Coordinated and implemented a wide variety of recruitment modes, such as digital internet, print
ads, networking, cold calling, outplacement, diversity and inclusion programs, and community wide
job fairs.
• Communicated company related benefit programs and changes including, but not limited to, health,
dental, life disability insurance, pension plans, 401K, employee assistance plans and COBRA.
• Researched, analyzed, evaluated, designed and administered corporate benefit plans/programs in order
to ensure benefit programs fulfilled employee needs.
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Developed “marketing campaigns” to attract candidates based upon the breadth and depth of the
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company’s needs and current market trends.
• Developed and facilitated the AAC Recognition Program in conjunction with Sport Services.
Managed, facilitated and oversaw programs.
• Developed and coordinated various internal training programs for all internal clients (employees,
supervisors and management level). Conducted employee relations and EEO investigations.
• Applied Performance management objectives to identify education and training for employee
development.
• Gathered data to develop, maintain, and communicate metrics including, but not limited to: hiring
costs, retention rate, turnover, time to fill, ROI for retention purposes, training related costs.
• Tracked affirmative action candidate reporting to assure that AAC targeted the proper markets for a
diverse workforce.
EDUCATION
Amber University, Garland, Texas
Master of Arts, Major: Human Relations and Business Management
Kansas State University, Manhattan, Kansas
Bachelor of Science, Dual Majors: Psychology and Social Work
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