Customer Service Manager

David S. Mosko

702-***-**** *********@*****.***

**** **** ****** *** **** Suite #102-327 Las Vegas, Nevada 89117

SUMMARY

Hands-on, motivated, and creative project manager with 14+ years of print management experience and knowledge of project management,

scheduling, graphic/web design, quality assurance, estimating, outsourcing, direct mail, publishing, and customer satisfaction in a deadline driven

environment. Extensive accolades for client relations, lean production, and establishing optimal internal operations, profitability, and customer

and vender relations. Diversified skill set covering digital/offset production, account management, general management, event coordination,

writing, editing, and excellent PC skills. Seeking a challenging position that offers extensive client interaction and the opportunity to excel.

Experience

Xerox

Las Vegas, Nevada University Medical Center Print Shop Manager July 2009 - Present

• Promoted within first sixty days of employment.

• Management, scheduling, training, and oversight of two production shifts responsible for 2500+ digital jobs (1 million+ impressions),

500+ offset and web outsourced jobs, monthly direct mail projects, and all supply/budget management.

• Ensure all UMC contacts are delivered the highest service experience. Meet monthly with department heads to ascertain satisfaction.

• Established creative strategies to completely overhaul the UMC print shop reducing waste to < 2%, increased done right to 98% (from

63%) and on time to 99% (from 21%).

• Maximized productivity and cut costs by over fifty percent; saving UMC $500,000+ annually.

• Responsible for all Xerox Las Vegas' outsourcing needs, including consulting and coordinating with 20+ accounts and 100+ vendors.

• Responsible for office duties; including invoicing, budgeting, report generation, and workflow management, and production duties,

quality control, and cultivating internal and external relationships.

The Home Entertainment Show

Las Vegas, Nevada Convention Manager / Creative Manager October 2006 - Present

• Responsible for preparation, layout, and production of all artwork for show materials.

• Coordinate all print, mail, e-marketing, and e-commerce activities. Design and actively maintain three interactive websites.

• Consult with show President and direct staff to coordinate set-up, entertainment, catering, staffing, and other show logistics .

• Responsible for client correspondence regarding deadlines, prioritizing schedules, and editing of artwork and mass e-mail marketing.

• Ensure T.H.E. Show is produced as smoothly as possible; adapting to any needs as they arise while focusing on the satisfaction of the

show President, the 200+ exhibitors, and the 7500+ attendees.

City of Las Vegas

Las Vegas, Nevada Graphics Equipment Operator I September 2008 - July 2009

• Production Operator for extremely time sensitive postcards, business cards, City Council agendas, forms, and all city print jobs.

• Sole operator for all digital production machines, bindery equipment, and oversize printing for all city printed materials.

• Performed machine maintenance, quality control, customer service, and “on the fly” graphic design.

Franklin Document Services

Las Vegas, Nevada General Manager June 2007 - June 2008

• Increased monthly revenue by $80,000 in first two months, and by at least ten percent per month there after.

• Increased customer satisfaction, done right, and on time scores to nearly one hundred percent.

• Founded and led graphic design and sign/banner department that produced 5000+ designs, illustrations, and photography monthly.

• Initial point of contact for clients: Handled all e-mails, phone calls, invoicing, estimating, e-commerce, scheduling, payroll, and customer

service. Conferred with a diverse client base to visualize ideas and produce a final product that exceeded expectations.

• Managed day to day operations and staff of two supervisors and seven employees. Responsible for supply management, coordinating

with vendors, shift turnover instructions, and various other duties.

FedEx Kinko's

Las Vegas, Nevada Senior Project Coordinator May 2001 - October 2006

• Received 7 promotions in 5 years. Took initiative to learn all aspects of the store to facilitate promotions.

• Coordinated shipping, printing, order tracking, customer service, & deliveries in Las Vegas' top producing center.

• Lead Key-Operator and Production Manger responsible for ensuring quality during and after production process; operated all full service

production equipment. Managed a staff of fifteen supervisors and employees.

EDUCATION

Majoring in Journalism/Public Relations via correspondence (115 of 192 hours completed)

Ohio University

QUALIFICATIONS

• Excellent PC skills including: Adobe Creative Suite Master Collection, Adobe Muse, Quite Imposing, Quickbooks, Microsoft Office

Suite, SAP, PrintSmith, Xerox MakeReady & Free Flow Print Server, Fiery Command Workstation, CorelDRAW. Typing: 63 WPM.

• Certified on numerous Xerox DocuColor, DocuPrint, and Docutech models, Xerox 700, Xerox Nuvera, Xerox Docutech HighlightColor,

Canon ImageRunner 105, and multiple other digital presses, HP & OCE large format, & finishing equipment.

• Fourteen plus years of experience in print management, production, bindery, finishing, budgeting, outsourcing, design, and prepress.

• Strong organizational and detail-oriented skills, especially planning, scheduling, and project management.

• Well regarded for interpersonal, written, digital, and oral communication skills.

• Experience managing union, nonunion, contract, and temporary employees, as well as volunteers.

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