Customer Service Sales

F rancesco Matra

** *** **** ****** ****: 718-***-****

B rooklyn, N.Y. 11228 Cell: 917-***-****

Email: F ********@***.***

EDUCAT ION:

John Jay College ( CUNY) Masters in Public Administration GPA: 3.3 May

2013

B rooklyn College ( CUNY) Bachelor of Ar ts in Political Science May

2010

EXPER IENCE:

NYC Department of Investigation ( DOI): Intern Summer 2013

- Administrative work

- Conducted Excel spreadsheets to organize important information for DOI

i nvestigators.

- Evaluated financial records of alleged suspects to indicate any potential red f lags.

- Engaged in field work with fellow DOI investigators to monitor the whereabouts of

vendors with a history of violations.

- Transported vital documents with extreme care to various agencies that work in

collaboration with DOI .

Northfield Bank: 1501 86th S treet, Brooklyn, N.Y. 11228 September 2011-

P resent

- Teller

- Ut ilized In tegrated Teller, Navigator and general M icrosoft office applications to

help customers with t ransactions.

- Facilitate opening of accounts for customers.

- Make referrals to speak with financial advisors about better mortgage & account

r ates.

- Reconcile cash drawer to confirm accurate accounting at end of shift.

Staples: 9319 5th Ave, Brooklyn, N.Y. 11209 March 2005-

September 2011

- Assisted customers in finding products and stocked shelves.

- Helped improve sales by 200% daily during our annual “Back To School” period

d uring late August, early September.

- Developed integral customer service skills by giving customers alternative choices

for products they initially couldn’t find.

NYPIRG: ( New York Public In terest Research Group): In tern February 2009-

M ay 2009

- Conveyed with local Congressmen & women in Albany regarding cons of tuition

h ikes.

- Engaged MTA Board members in fare hike discussions.

- Helped pass the Bigger Better Bottle Bill in 2009. Resulted in a 5/cent deposit on all

bottled water sold in New York that is under a gallon. Forces beverage companies to

pay 80% unclaimed deposits to state. Generates $100 million in revenue for state

each year.

S KILLS/ LANGUAGES:

- Fluent in wri t ten and spoken I talian

- Proficient in MS word, PowerPoint, Excel and Lexis Nexis

- Familiar with SPSS ( Statistical Package for Social Sciences)

Contact this candidate