Manager Customer Service
Resume:
WILLIAM A. DAMERY, JR.
*** ****** **. • Manchester, NH 03102
603-***-**** ******.*******@*****.***
SUMMARY
A dedicated, Six Sigma Yellow Belt, service excellence leader with a passion for quality and
operations support.
PROFESSIONAL EXPERIENCE
Grace Limousine, LLC 1/2010 to 12/2013 Manchester, NH
Partner Network Coordinator
Operations Support/Quality Control Officer
Established and oversaw worldwide partner network.
Quality Leader
Benefits Administrator
Trainer
Operations Support
Accomplishments
Increased partner network business by 500%
Achieved client satisfaction rate of 95%
Papergraphics 6/2008 to 3/2010 Merrimack, NH
Account Specialist
Inside Sales
Production planning and estimating.
Maintained several direct mail databases
Accomplishments
Successfully coordinated on time, on schedule next day deadlines with zero defect
Maintained high level of client satisfaction.
R.C. Brayshaw & Company 5/2007 to 6/2008 Warner, NH
Account Manager
Inside Sales
Production planning and estimating
Accomplishments
Successfully coordinated on time, on schedule next day deadlines with zero defect
Maintained high level of client satisfaction.
Technical Graphics, Inc. 3/2006 to 5/2007 Milford, NH
Production Supervisor
Production staffing
Production matrix reporting
Trainer
ADDITIONAL EMPLOYMENT
Graphic Packaging International 1/2005 to 3/2006 Bow, NH
Customer Service Coordinator – Six Sigma Yellow Belt
Grace Limousine, LLC 11/2003 to 1/2005 Manchester, NH
Account Manager / Dispatcher
Kimark Specialty Box 4/2002 to 11/2003 Manchester, NH
Pressman / Copy Shop Manager
Evergreen Limousine & Airport Service 7/1997 to 4/2002 Manchester, NH
General Manager / Chauffeur
ADDITIONAL TRAINING & CERTIFICATION
ISO 9000 Certification 1992
Six Sigma – Yellow Belt Certification 2005
ISO 9001:2000 Certification 2006
Notary Public, State of New Hampshire Commission Expires 3-6-2018
References
Tom Brayshaw, CEO
R.C. Brayshaw & Company
Theresa Vogt, Customer Care Supervisor
United Healthcare
*****@***.***
Kevin Goodwin
Kimark Specialty Box
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