Customer Service Manager

Diana Rodrigues

* ******** *****

Brampton, Ontario L6R 3L1

Home: 647-***-****

**********@****.***

Highlights of Qualifications

Self-motivated, works well in a team or independently with minimal supervision

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A quick learner and able to adapt to diverse situations

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Accurate typing speed of 52 wpm and 9000 keystrokes per hour

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Leadership and staff management abilities

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Professional Skills and Experience

Cash Manager 2012 - Present

Shoppers Drug Mart, Brampton, Ontario

• Ensures cash staff comply with store policies and operating procedures

• Oversee human resource functions of cash staff, including, scheduling, training,

coaching and performance management.

• Resolve customer complaints ensuring exceptional customer service.

• Maintain and control cash registers and work alongside Front Store Manager to

maintain inventory

• Plan, organize, and support all promotions in co-operation with other members of

Management

Pharmacy Assistant 2011-2012

Shoppers Drug Mart, Brampton, Ontario

• Filled prescriptions through measuring, mixing, packaging and labeling

• Answer telephones, record messages, log prescriptions, and prepare weekly blister

pack orders

• Clean and sterilize dispensing bottles and instruments

• Receive and send electronic communications

Cash Supervisor 2010-2012

Shoppers Drug Mart, Brampton, Ontario

• Follow up and resolve customer complaints in conjunction with the Associate

• Ensure staff are properly trained in all aspects of their role

• Prepared daily deposit logs and cash transactions

• Ensure loss prevention systems and procedures are performed according to

guidelines

Education & Training

March 2012 Health and Safety Certificate Brampton, Ontario

June 2011 GASC Certificate Humber College Toronto, Ontario

June 2010 OSSD St. Augustine S.S Brampton, Ontario

References Available Upon Request

Contact this candidate