Customer Service Technician

Shunte'a R. Alston

*** ***** ***** ** *** #***

Fayetteville, NC 28311

Email: *************@*****.***

252-***-**** (Mobile)

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Objective

Seeking to obtain a responsible position as a phlebotomist in a progressive

health care setting, where my knowledge and experience can be utilized as

well as enhanced.

Skills

. Proficient in venipuncture for neonates, infants, children, adult, and

geriatric clients

. Comfortable with difficult stick patients

. Knowledge of different tube types; Proficient in various specimen

collection styles

. Excellent customer service, organizational, and communication skills

. Ability to work under pressure and in stressful situations; Team-player;

Flexible

. Knowledge of medical terminology

. Good computer skills in word processing and emails

Education

Nash Community College Phlebotomy Program Certification January 2010-

May 2010

Rocky Mount, NC

Guilford Community College General Studies August 2008- May 2009

Jamestown, NC

North Carolina A&T Biology August 2006- May

2008

Greensboro, NC

Work Experiences

Cape Fear Valley Health System Phlebotomist October 2011-

present

Fayetteville, NC

. Safely and accurately performs 100+ venipuncture on all age groups in a

hospital setting

. Transports specimens timely; Documents appropriately

. Performs duties of position in compliance with safety and regulatory

agencies

. Properly identify patients

Logan's Road House Server and Hostess March 2006-

December 2011

Roanoke Rapids, NC and Fayetteville, NC

. Greeted customers with a friendly smile; Provided outstanding customer

service

Certifications

. Phlebotomy Technician certified (PBT(ASCP) 41250)

. CPR and First Aid certified

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