Customer Service Accounts Payable

JARMICA LEBLANC

**** ******** ** *** #** College Park, GA 300**-***-*** 8612 ********@*****.***

Customer Service

Dedicated and technically skilled business professional with a versatile administrative support skill set developed

through experience as a Customer Service Representative, Financial Analyst, and Legal Studies.

Key Skills

Notary Public Customer Satisfaction Enhancement Records Management

Ability to draft Complaint, Answer, Accounts Payable/Receivable Order Fulfillment

and Motions Bookkeeping & Payroll Expense Reduction

Customer Service Management MICR ISRP

Compliant Handling Resolution Microsoft Office GAAP

Policies & Procedures Manuals Legal Research and Writing Family Law

10 key touch Real Estate Law

Proficient in Editing Software Legal Software

Professional Experience

LOGISTICARE College Park, GA 07/10 to 07/13

Billing Claims Processor

Responsible for all electronic/paper claims filing via billing system, collections (insurance & patients), credentialing,

insurance verifications, payment posting, scheduling patients & all other duties assigned

Conducts follow up on claims pending additional information and provide high quality client focused services

Process freight bills using established contracts and/or quotes and paperwork available to determine correct charges

Maintains up-to-date contract books and fuel surcharge programs

Contacts customers, payment centers, Sales, Operations and I.S. to obtain information necessary to process invoices

correctly

Investigates and resolves any overcharge claims or customer issues in a timely manner

Works directly with customer contacts and/or payment centers to resolve non-payment or short-payment issues

Compliant and adheres to all HIPAA laws.

08/05 to 12/07

BANK OF AMERICA College Park, GA

Proof Operator

Encoded checks by using 10- keypad on NCR 7760 proof machine. Periodically write adjustments by hand - utilizing

both hands to process checks

Provided overall coordination and maintenance for the bank's internal operations activities

Reviewed, processed and researched the documentation and transactions for domestic and international, consumer,

commercial, and wholesale bank businesses, services, and clients

Ensured quality service and effective and efficient operations support for the assigned area's internal business

partners and/or external customers/clients

Performed a variety of clerical duties relating to check processing, sorting/batching and transit functions

10/01 to 07/2010

GEORGIA DEPARTMENT OF LABOR Atlanta, GA

Financial Analyst, 07/02 – 07/10

Data Transcriber, 10/01 – 07/02

Analyzed, formatted, and loaded wages via magnetic media tape, CD-rom, diskette, zip disk, or email using various

window environments

Balanced tax and wage accounts to be in compliance with state unemployment tax procedures

Heavy phone contact with payroll providers and employers resolving all account questions.

Handled all accounts receivable/accounts payable accounts also issued FIFA’s and assigned liens to accounts.

Conducted test case studies for the launch of a new system program

Verified data in a form that can be used in automated data processing systems

Perform a variety of duties entering wages, taxes and unemployment insurance data with averaging keystrokes of

10,000 to 13,000 keystrokes per hour

Compared data with source documents, or re-enter data in verification format to detect errors

02/01 to 06/01

INTERNAL REVENUE SERVICE Atlanta, GA

Data Transcriber

Processed 1040 tax for taxpayers from designated states using ISRP system

Examined individual and corporate tax returns to ensure they are correct and contain the information necessary for

processing by the IRS

Inputted information from individual tax forms into a centralized database

Education

Currently Attending Clayton State University Legal Studies

Atlanta Metropolitan College, Atlanta, GA Political Science, Associates Degree

2011

Camelot Career College, Baton Rouge, LA Computer Data Processing, Certificate 1996

Department of Labor, Atlanta, GA Financial Management, Certificate (GAAP) 2003

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