Customer Service Administrative Assistant
Resume:
SUSAN SUMPTER
*** ******** ** *********: 775-***-****
Manteca, CA 95337 E-Mail: *********@*****.***
SUMMARY
• Highly motivated administrative professional with experience
providing complex and diverse support to a department or high-
level Executive.
• Demonstrated ability to provide excellent customer service.
• Extensive knowledge of personal computers and software
applications.
• Experience in development of a variety of materials in diverse
formats including correspondence, agendas and minutes, forms,
statistical and narrative reports, and presentations.
• Demonstrated ability to make high-level decisions and solve
complex problems.
EMPLOYMENT HISTORY
04/05/2012 to C & S WHOLSALE GROCERS/KELLY SERVICES
03/01/2013 STOCKTON, CA
Administrative Assistant – Warehouse
• Enter PO’s into Vista software for proof of delivery and
billing purposes.
• Monitor purchase orders in Access database for all company
purchases and developed report for CEO.
• Develop complex reports combining information from Red
Prairie, Vista, WIP and Access.
• Compile head counts for supervisors using Work brain software
to inform supervisors of sick calls.
• Develop Auto-Trans report for analysis of cost of overtime
hours, regular hours and cases shipped from four company
facilities using multiple software sources.
• Develop Kroger late load report weekly using Vista and door
sheets.
09/09/2009 to TRUCKEE MEADOWS HABITAT FOR HUMANITY
09/07/2011 RENO, NV
Administrative Assistant/Bookeeper
• Develop, manage and maintain the database of volunteers and
donors, including data entry, producing reports, printing
labels and backing up the system.
• Receive, monitor and respond in a timely manner to all phone
calls, e-mails, and written correspondence.
• Process invoices and incoming donations, mortgage payments and
refunds by entering into QuickBooks.
• Coordinate and schedule group and individual volunteers using
Quick base.
• Count and balance daily deposits from the Discount Supply
Store. Enter deposits into QuickBooks and prepare bank
deposits.
08/01/2005 to JAMESTOWN GOLD NUGGET JEWELRY
08/15/2009 TRACY, CA
Owner, Online Jewelry Store
• Manufacture gold and silver jewelry.
• Order processing and customer service.
• Prepare sales reports and analyze results.
04/11/05 to US FOODSERVICE
12/01/2006 LIVERMORE, CA
Systems Analyst
• Provide computer support to sales staff of 120.
• Configure and load company standard software on new computers
and laptops.
• Troubleshoot any hardware/software issues and work with
employee to resolve.
• Grant user access to job specific software as needed.
• Setup office phones and voicemail for new employees.
• Provide support for company copiers, printers and fax
machines.
8/1/2004 to NEVADA ASSOCIATION OF MORTGAGE BROKERS RENO, NV
12/01/2004 Office Manager
• Plan, market and implement education courses for Mortgage
Brokers.
• Process incoming registrations and payments for education
courses.
• Arrange training with the National organization for
instructors to become certified.
• Create and maintain databases to track member data accurately.
• Develop reports for Executive Director and President of the
Board as requested.
• Plan and organize all aspects of monthly member mixers at
various member offices throughout the Reno area.
GIRL SCOUTS OF THE SIERRA NEVADA RENO, NEVADA
06/1999 to
Executive Assistant/IT Manager
05/31/2004
• Manage complex projects with timelines and report progress to
the CEO.
• Work in partnership with the CEO to provide support to the
Board of Directors, Executive Committee, Delegates and
Volunteers.
• Manage office operations, including supervision of
administrative staff, building maintenance and conference room
reservation schedule.
• Manage the approval and distribution of financial assistance
to girls in need.
TRUCKEE MEADOWS
1996 to 2003
COMMUNITY COLLEGE RENO, NEVADA
MAJOR – COMPUTER SCIENCE
Computer information systems Cisco Networking
MCSE I A+ Software
MCSE II Intermediate Access
HTML/Java Script Programming Logic
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