Customer Service Quality Control

Audio Visual Support Engineer Posting ID:J*****

•774-***-****•

*****.*****@*****.***

Lotfi Tiken

Experience

****-****

Wellington Management Company LLP

Boston, MA

Video Conference Specialist

Daily technical support: point to point and multi point Video Conference. Data share. Audio

Conference using Intercall, Avaya meet me and Intranet.

Presentation set up including Laptop PC and Mac connection / room PC or Digital Doc Cameras.

Assist Clients with Live meeting/WebEx and specific Applications login on the Intranet.

Events coordination with clients and technical support scheduling using Microsoft Outlook.

Pro-audio production, engineering and recording of senior management meetings. Editing following

scripts.

Preventative maintenance of a state-of-the art audio and video technology, racks and displays in

conference rooms.

Implemented a quality control system for all A/V hardware.

Contact point for repairs and upgrades vendors.

Acquired a good knowledge and understanding of the Crestron technology such as touch panels and

controllers

Proficiency in trouble shooting and deployment of Tandberg units (T150, MXP !700). Telemetrics

and Robotic Camera systems.

2010-2011

John Hancock

Boston, MA

Lead Video Conference Technician

Implemented a quality control system for all A/V hardware .

Tandberg Management Suite, Codec deployment, System monitoring.

Created AV training materials and organized AV trainings throughout the Company for all levels.

Coordinate videoconferencing, and presentation support for the facility including systems setup.

1999-Present

Tiken Production

Malden, MA

Free Lance Producer

Digital audio and video production, editing and mastering

Create video, design work and content for web sites MPEGS-JPEGS-GIF construction

Constructing multimedia content by combining graphics, text, and digital audio and video

774-***-****•*****.*****@*****.***

Lotfi Tiken

using Adobe After Effects, Premiere, Photoshop, InDesign, Flash 8 Action script 2, HTLM

coding

Multimedia production & presentation

Music production

2006-2007

Focusvision

Boston, MA

Client Support Representative (CSR) Freelancer

• Set up and run Video streaming and Video conferencing tools for market research

companies in Boston

• Provide live video transmission of focus groups from an installed network of over a

number of focus facilities.

Work with clients and moderators in all phases of pre-conferencing and streaming

S chneider Leasing Company

2 006

B oston,MA

Audio Visual Technical Sales Manager

• Provide quotations, enter and fulfill orders. Interact with technical staff through job

completion.

• Assist customers with equipment selection, event planning and event supervision.

• Establish and maintain strong working relationships with local customers.

• Maintain an information database of all existing customers and leads/referrals.

• Manage employee performance, maintain adequate staffing levels and facilitate team.

• Conduct price comparison analysis, and determine pricing.

• Dispose of used equipment through both direct and internet sales methods.

• Conduct ongoing competitive analysis of local markets.

774-***-****•*****.*****@*****.***

Lotfi Tiken

2005-2007

Boston, MA

KVL Audio Visual

Audio/Visual Consultant Freelancer

• Set up, operating and troubleshooting audiovisual technology.

• Provide clients with exceptional customer service and quality assurance.

• Follows up with clients during the events to make sure complete satisfaction is achieved

• Respond to requests for conference and meeting audio and Video recording, LCD

Projection,

• video production for documentation, microphones sound capture, audio mixers,

Speakers/amplifiers, Polycom phones for audio-conferencing, plasma screen set up and

lighting.

1997-1999

Boston, MA

Swank Audio Visual

Audio visual Coordinator

• Act as an Audio Visual Technician Director for major events.

• Oversees many national and international events.

• Provide assistance and service from equipment orders to events planning (power point

presentation,

computer graphics and multimedia)

• Maintain inventory of audiovisual meeting equipment.

• Set up diagrams and agenda.

• Create videos for promos.

• Execution including lighting design, sound reinforcement.

• Audio voice reinforcement, video conferencing, video projectors and computer interfacing.

• Set and operate Projectors (LCD, Overheads, and Slide etc.) Sound Equipment (Speakers

774-***-****•*****.*****@*****.***

Lotfi Tiken

Sound

• Boards PA Systems Microphones both wired & wireless etc.)

1996-1997

Boston, MA

Boston University

Media Services Specialist/Boston

• Oversee the use of audio and video facilities including interactive media for live

audience.

• Train and supervise the department of freelance and student staff.

• Maintain the audiovisual equipment at the new school of Management.

1995-1996

Cambridge, MA

Harvard University

Content producer

• Produced educational video for the use in training and special links.

• Set up, trouble shoot and operate a wide variety of audio, video and computer for class

Conventions, concerts and special events.

Education

1989-1991

Center for the Media Arts

New York, NY

A ssociate Degree Level in Television production .

1984-1986

Avignon,France

Ecole les Beaux Arts

Modern and Plastic Arts, stage design, visualization.

Language Fluent in French and Arabic.

774-***-****•*****.*****@*****.***

Lotfi Tiken

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