Customer Service Assistant

CURRICULUM VITAE

NAME: Ms Linda Jones

PROFILE:

An enthusiastic, hardworking and conscientious team player with the ability

and drive to encourage team mates/employees to be enthusiastic about their

jobs and to work to their potential. A warm outgoing personality with

strong communication skills and exceptional ability to learn new skills.

KEY SKILLS:

. Computer literate with experience of Microsoft

Word, excellent telephone manner

. Excellent written and oral communication skills

. Pro-active with good organisational skills

. Sound judgement and problem solving skills

. Strong customer service skills

DATE OF BIRTH: 25/05/63

ADDRESS: 37 Fitzharding Road

Ham Green

Pill

BS20 0EH

TELEPHONE NO.: 012**-******

EMPLOYMENT HISTORY:

November 2012 - Present

The Southern Co-operative

Baltic Place

Pill

BS20 0EJ

TEAM LEADER

Team Leader within a busy village retail store.

. Checking and processing of invoices

. Shift cash management and completion of all

paperwork

. Overseeing the efficient and safe running of

shifts

. Dealing with any customer and employee

problems that arise during a shift

. Maintenance of efficient stock control and

ordering

. Overseeing changes in promotions and displays

. Maintenance of current Health and Hygiene

Regulations and Records

September 2007 - November 2012

The Co-operative

Coronation House

Pill

BS20 0AW

CUSTOMER SERVICE ASSISTANT

Serving customers on a day to day basis

. Cash handling

. Maintenance of efficient stock control and

ordering

. Management and daily running of In Store Bakery

. Stock rotation and replenishment

. Maintenance of current Food and Hygiene

regulations and paperwork

. Dealing with general customer queries and

complainants

March 2009 - March 2010

PRIMARK

1-27 The Horsefair

Bristol

BS1 3BB

CUSTOMER SERVICE ASSISTANT

Assisting in the smooth opening and running of

a new flagship store

. Woking primarily on the till, serving customers

. Covering for Supervisor breaks

. Cash handling

. Dealing with refunds and exchanges

. Stock control and management

August 2001-March 2003

DIRECT LINE

Bristol

CUSTOMER

SERVICE ADVISOR

Servicing and selling home and pet insurance.

. Maintaining customers policies

. Selling additional products

. Dealing with claims

. Processing renewals

.

EDUCATIONAL EXPERIENCE: 1974-1979

Gordano Comprehensive School

St Mary's

Road

Portishead

BS20 7QR

SUBJECTS STUDIED &

RESULTS OBTAINED: CSE: English, Mathematics, Biology, History, Typing

FURTHER TRAINING: 1999-2000 - City of Bristol Collage:

Speciality Teachers Assistant

November 2012 - The Southern Co-operative:

Licence to sell alcohol

Food Safety

Customer Service

Contact this candidate