Customer Service Engineer
Resume:
CARL ALESSANDRO
*** **** ****** ( CRANSTON, RI **920-7614 ( **************@*****.*** (
http://www.linkedin.com/pub/carl-alessandro/a/463/2b3
OBJECTIVE
Senior infrastructure solutions provider with over Fifteen years of
experience. Proven abilities include team leadership, in-depth knowledge
of hardware and software configurations, and building effective
relationships with key business groups and developers. Attributes consist
of a strong work ethic, proactive attitude, attention to detail, and
customer service orientation.
SUMMARY OF COMPETENCIES
Provided Executive level support of 14+ VP's, Directors.
Operating systems - 9X/NT/XP/Vista, Windows 7 & 2000 - 2003, 2008 Servers
Server\Desktop (HP/Compaq), Laptop Lenovo T Series including e.g. T Series
Laptops, Dell E6410, E6330, E6430, OPTIPLEX 780, 790, 7010
Microsoft SQL maintenance as required.
Unix Backups
Microsoft USMT 2 & 3
Backup/Restore Specialist
DHCP, WINS, and DNS
Remedy, Magic Call Tracking System & Applix
PC and Server configuration and troubleshooting, assisted PC support team
as required.
Configure and maintain AD Groups, User shares, Policies and Security
Permissions, as well as data migration
CAD SME (AutoCAD ver. 9 thru 20xx, Solidworks ver. 96 thru, Pro Engineer
Ver. 18 Thru 2000i2
Supported Massachusetts Facilities (Marlboro, Natick, Quincy & Watertown).
Provided 1 on 1 AutoCAD Training when required by end user(s) upon formal
request.
Configure IKON Fax Solution with Scan to PDF Capability
HP, LEXMARK, DELL, RICOH AFICO Printer repair as required, periodic
maintenance kits as required.
Lexmark Scanback Pluss for Lexmark Multi-fuction printers
TECHNICAL KNOWLEDGE AND SKILLS
SOFTWARE
Norton Ghost, MAGIC, Maximo Advantage 5.0, Kronos, Stat Graphics, Cisco
VPN, Jupiter VPN, Lotus Notes 8.5, Sametime 7.5, Wave Track AD & IMMS,
Veritas Backup Exec, Digitech, Symantec Backup Exec., Office 2010, 2007
Professional Plus.Exceed 11, Putty, LAN Workplace Pro (Terminal
Emulator(s), Remedy,
Blackberry setup and configuration troubleshooting.
PROFESSIONAL EXPERIENCE
Fresenius Medical Care 04/2010
- Present
Field Service Technician / Tier 3 Support (Contract thru CSI and now FTE)
. Setup and Configure Dell PC & Laptop i.e. E6330, E6420, E6430, E6410 &
Desktop Optiplex 780, 790 & 7010.
. Lotus Notes 7.0.3, 8.0, 8.5 & 8.5.2, 8.5.3 including Sametime 8.x
. Active Directory - Create End User Account when required
. Active Directory - Create End User Share(s), Groups as requested
. Remote Tools: PC Anywhere 11.v, Remote Desktop, Dameware, VNC & Bomgar
. Lexmark Scan Back Utility
. CMS Server Backup
. Maintain Site Training Center - 8 to 10 trainings scheduled thru the
Calendar year
RAYTHEON INTEGRATED DEFENSE SYSTEMS 09/2009
- 12/2009
I.S. Consultant (Contract thru Adecco Technical)
. Team lead of Refresh Rollout Project in Portsmouth location for system
deployment of 250+ assets.
. Imaging and configuration of non-classified assets, Drive encryption
(PGP) of all mobile assets as required.
. Lotus notes 8.5 setup and configuration.
. Blackberry setup & configuration (Carrier specific software installs)
. Installation of "Desktop Manager" for Blackberry Smart Phones
. Installations of Microsoft Office 2007 Plus and installations of Project
& Visio 2007 Standard and Professional.
. Windows Vista Enterprise Edition
Custom Engineeting Concepts 06/2007-
08/2009
. Self Employed - PC Support & Diagnosis
BOSTON SCIENTIFIC CORPORATION
09/1992 - 06/2007
Site Manger of I.T. Department (2005- 6/2007)
. I provided Executive Level Support of site to include their admin(s)
consisting of 14+ Executives.
Other equipment to include Phone/PDA (Blackberry, Sprint Treo etc),
. Site contact for local security investigations and work in conjunction
with corporate security.
. Contributed sharp leadership skills toward effectively managing a high-
performance team of IT professionals.
. Interfaced with business partners to discuss and handle individual needs.
. Setup security policies to secure company data through the use of AD
Groups, NTFS and share level permissions
. Responsibilities included backups, restores, system recovery, used
Veritas and Symantec solutions.
. Recommended hardware as it related to all CAD specific functions, from
mobile devices and/or workstations.
. Application support for all standard applications: Microsoft Office Pro
(Access, Excel, Outlook, PowerPoint), AutoCAD Rev thru R2008, Solid
works, Pro Engineer, HP and Intermec Printers, Source Corp scan solutions
utilizing web based solutions, IKON printing, Fax/Scanner solutions,
Maximo Facility Management software.
. Project Managed I.T. related functions when new divisions were setup
within site to bring in proper resources for wiring I.T. closets, drop
locations.
. Set up internal/ external network requirements and worked closely with
Network Engineering Teams.
. Provided 1 on 1 AutoCAD Training when required by end user(s) formal
request.
Site Supervisor of I.T. Department (2003-2005)
. Daily administration of the Windows NT domain, including network
security, resource allocation and management of the hardware and
software. Software/hardware upgrades to the servers and data
communications equipment performed periodically. Evaluation of new
products and procedures. Procurement of computer equipment and
peripherals using SAP and coordinating their deployment throughout the
facility. Final approval of all computer hardware and software
purchased.
. Provided daily backups, weekend backups and tape rotation utilizing Iron
Mountain and/or utilizing fire proof safe offsite locally.
. Managed all Desktop Support functions, and utilized Corporate based
ticketing system (MAGIC).
. Met with Department heads individually to determine their needs and or
expectations regarding PC procurement based on quarterly needs.
. Provided application support for all standard applications.
. Authored I.T. Internal Procedure for site specific configurations &
software guidelines for site Deskside support.
CAD SME/Senior Desktop Support Specialist Technician (2001-2003)
. Supported all CAD Applications, and provided application support for all
Desktops.
. Built new systems, imaging systems utilizing Symantec Ghost software.
. Provided all security updates on mobile systems requirements and also
worked with Software Management Team.
. Provided inventory for all hardware onsite.
Desktop Support Technician of I.T. Department (1998-2001)
. Supported all CAD Applications, and provided application for all Desktop
support.
. Performed periodic inventory for all hardware onsite.
. Provided best effort support on non-standard and non-networked systems
used typically in production environments.
Senior D/Draftsman of Engineering Services (1995-1998)
. Created orthographic drawing from sketches provided by engineers.
. Created drawings used in technical procedures of medical devices'
manufacturing procedures.
. Modified DFU'S (Direction for Use) utilizing Adobe Acrobat Professional
as editing tool.
. Scheduled training for other draftsman and detailers as required by level
of software utilized.
. Created Autolisp routines to increase proficiency of work flow within
department.
. Created Attributed Formats for all CAD Drawing templates used, e.g., A,
B, C & D size formats (ACAD Software) that became company standard on
East Coast.
Draftsman, Engineering Services (1995-1992) (Contract to Perm - Davis Tech)
- Donna Taylor & Robert Giusti
. Created orthographic drawings from sketches provided by engineers.
EDUCATION
Certificate in Mechanical Drafting & CAD Technology, Hall Institute of
Technology, Pawtucket, RI
Diploma, Saint Raphael Academy, Pawtucket, RI
PROFESSIONAL DEVELOPMENT
Mechanical Desktop 4.0 Parts & Assembly Training, DTI Technologies,
Bedford, NH
Mechanical Engineering Courses, Northeast University, Boston, MA
Geometric Tolerance Training, WPI, Boston, MA
GMP Training (Good Manufacturing Practices) Onsite Training
Dell Printer Certification, Dell Laptop Certification
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