Alexander Caines

DESKTOP SUPPORT TECHNICIAN

** ******** ***, *******, ** 01510

Phone: (978) 333 - 0046, Email: acbk3o@r.postjobfree.com

EXECUTIVE PROFILE

Objective: Bi-lingual, Goal oriented, and highly motivated individual

looking for a contract to hire or full time position. I have a track

history in desktop support not afraid to learn new technology and grow in

knowledge. I have a Strong verbal technical and nontechnical problem

solving skills, basic network troubleshooting, and ability to be involved

in multiple projects and to work in a fast paced environment. I have

excellent typing skills highly motivated, dedicated and flexible, able to

adapt to a constantly evolving environment internet search ability proven

talent in multitasking and ability to work in a fast pace environment, good

communication and presentation skills.

AREAS OF EXPERTISE

. Technical Support & Assistance . Troubleshoot

Hardware & Software Issues

. Trouble Shooting TCP/IP Network Printing . Active Directory,

Group Policy

. Symantec Ghost & Back Up . MS Windows, MS

Office suite

. Cisco VPN Client & Configuring Routers . Remote Access

Applications

. Trouble Shooting Mobile Devices & Tablets . Ticketing System:

Remedy & Service Now

PROFESSIONAL ACCOMPLISHMENTS

. Ability to install critical software operating systems such as Windows

Server 2003-2008,XP,Vista,Windows 7, and Windows 8.

. Installing various accessories such as office tools,

Antivirus/spyware/malware, Terminal Services/Citrix plug-in, VMware,

and other updates etc.

. Worked with Avaya phones: Activating phone lines and configuring

settings.

. Work closely with Sr Engineer to improve the technology, with the

replacement of the entire technology infrastructure.

. Able to work independently and under pressure also.

EDUCATION

Enrolled @ I.T. University Online ( CompTIA A+ Certification

PROFESSIONAL EXPERIENCE

Hewlett Packard (Contract/Temp)

6/5/2013 - Job

Title: Windows 7 Migration Technician

. Provide technical assistance in migration of client computer systems

from Windows XP to Windows 7 platform.

. Following procedures set by client to save data, image and restore

settings to new or existing computer systems.

. Map network printers, install applications and manage a nightly

deployment list.

. Document and certify completion of migrations to project team.

VNA Care Network and Hospice (Contract/Temp)

Job Title: PC Technician

8/2012 - 9/2012

. Provided technical assistance and Execute Windows 7 and Office 2010

upgrades & migrations including imaging Desktop and Clinical Laptop,

consulting with users on needed applications to add, and file

transfers.

. Install, configure, test, maintain, monitor, and troubleshoot end-user

workstations and related hardware and software in order to deliver

required desktop service levels.

. Develop and maintain an inventory of all monitors, keyboards, hard

drives, modems, printers, scanners, and other peripheral equipment.

. Ran registry and scripts to ensure thin clients operate properly.

. Performed work independently.

Veristat, Inc. (Contract/Temp)

Job Title: Service Desk Analyst 1

4/2012 - 7/2012

. Identify and resolve technical and user problems to ensure user

productivity.

. Install, maintain and support PC software, hardware and peripherals.

. Installing wireless, routing, VPN Client, and configuring routers to

internet access.

. Worked with Windows XP/7 desktop imaging, Server 2003-2008 MS Office

Suit, Symantec Backup Exec, and Active Directory.

. Research, resolve and respond to questions received via phone and

email in a timely manner.

. Installing phone lines to activate Avaya Phones to users,

. Worked with mobile devices such as IPhone, Blackberry, windows and

Android setting up outlook, troubleshooting apps reinstalling the

operating system and encrypting mobile devices.

. Attend training sessions and assist in setup of internal training

session.

UMASS Memorial Medical Center (Contract/Temp)

Job Title: Desktop

Support Technician

10/2011 - 2/2012

. Re-image Desktops (Windows/Linux/Wyse Thin Client Desktops) to update

them to UMASS Memorial Follow me Desktop.

. Worked with Citrix to access VDI (virtual desktop interface) to the

user devices. Protocols, such as Remote Desktop Connection (RDP) or

Citrix's HDX, to use to communicate between the user device and

virtual desktop.

. Installed and configured Wyse C10LE and C90LEW Thin Client Desktops in

a Large Scale Hospital deployment.

. Used troubleshooting skills to solve various problems with VDI, Follow

me Desktop, Windows XP, Windows 7, Microsoft Office and Ubuntu.

. Ran registry and scripts to ensure thin clients operate properly.

. Installed network printers, scanners and other peripheral devices.

. Work with Microsoft Access Database to organize and update deployment

status and/or issues.

. Worked with Avaya phones to set up voicemail and register phone

extension to desktop.

Contact this candidate