Customer Service High School

Marie Merchant

P.O. Box ***** Eagan, MN ***** (**1) 263- 9421 ***************@*****.***

ATTRIBUTES

Strong ability to maintain composure in stressful situations

Consistently proven history of punctuality and perseverance in completing tasks

Excellent at multitasking and problem solving

Team oriented, works effectively with others

Exceptional execution of a professional but patient and friendly attitude

Constantly striving to exceed expectations and perform to the best ability

Takes pride in a job well done

Ability to learn very quickly, and versatile when accomplishing tasks

Shown high level of integrity and commitment

Outstanding written and verbal communication skills

Great attention to detail, meticulous

ACHIEVEMENTS

Received Presidential Academics Award in Middle School and High School, for maintaining a

3.5 grade point average or higher

Attended Lead America, a program designed to encourage and enhance independence, long-

lasting relationships, and forward thinking.

Attended college as a Post-Secondary (PSEO) student. As a junior in High School, I attended

part time PSEO at Normandale Community College, and as a senior attended full time PSEO.

Awarded Employee of the month at my first job only after the first month, for my consistent

friendly demeanor and strong commitment to give great customer service.

PROFESSIONAL EXPERIENCE

11/11- 04/12 Old Navy- Customer Service/ Logistics Edina, MN

06/10- 08/11 Parma 8200- Hostess Bloomington, MN

11/09- 06/10 Ruby Tuesday- Hostess Bloomington, MN

10/07- 09/09 Old Navy- Customer Service/ Logistics Bloomington, MN

06/08- 08/08 Blockbuster Video- Customer Service Eagan, MN

10/06- 01/07 Regal Cinema 16- Customer Service Eagan, MN

EDUCATION

2006- 2009, 2012 AA - Normandale Community College Bloomington, MN

2004- 2008 Diploma- Eastview High School Apple Valley,

MN

VOLUNTEER EXPERIENCE

Ten Thousand Villages A non-profit organization selling fair trade items from around the

globe. I enjoyed interacting with customers, learning and telling

the stories behind each unique hand-made craft.

Loaves & Fishes I helped this non-profit organization prepare and serve healthy

meals for the hungry. I also aided in the cleanup afterward.

Clare Bridge Nursing home for the elderly suffering from Alzheimer’s Disease

and Dementia. I spent many hours with the elderly offering them

a friend to talk to and play games with. Many did not have

family or friends visiting them, so the residents enjoyed the

company of the volunteers. My choir even came by to sing

Christmas carols around the holidays.

ACQUIRED SKILLS

Marketing and selling a specific product

Leadership- guiding others to more efficient practices

Ability to positively persuade customers into larger purchases- up selling

Ensuring happy customers by providing excellent quality customer service

Creating strong long lasting customer relationships

Ability to work in a fast paced, high volume environment with ease

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