Manager Engineer

Michael Germaine

** ******* ***

Matawan, NJ ****7

*******.*.********@*****.***

HOME: 732-***-****; CELL: 732-***-****

www.linkedin.com/pub/michael-germaine/3b/506/ba8

RELEVANT EXPERIENCE HIGHLIGHTS

. Disaster Recovery: I have held multiple corporate positions that were

focused on overall IT management and disaster recovery:

o My passion for DR started following the 9-11 disaster where I was

Manager of MIS for ON2 Technologies and began to focus on developing,

testing and validating DR methodologies as working solution.

o Following my tenure with ON2, I went onto SunGard, where I joined as a

Data Comm. Engineer II, within 3 years I was promoted to Manager of

the Wintel and HP/UX department. I had 26 direct reports, and only

dealt with SunGard's Focus 50 accounts. Since I was managing the

overall DR process, recovering Fortune 500 and High Availability

clients with a 100% success rate I was awarded employee of the year in

2007. During my time at SunGard I played a key role in recovering

many different companies; some had it down to a science and others

were works in progress. This is where I started to write business

impact analyses (BIAs) as well as recovery procedures and tested well

over 1,000 DR and business continuity plans for the organization's

clients. Additionally, my job at SunGard focused on helping companies

recover systems following multiple disasters such as September 11, the

blackout of 2003 and various Hurricanes such as Katrina.

o At Sharp, I was brought in to identify, design and implement a DR

facility 50-60 miles from their current location in Mahwah, NJ; a co-

located IBM facility in Piscataway, NJ. I worked with applications

teams to come up with a tiered process for core applications to

determine RPO and RTO times (e.g., tier-1 applications had a RPO of 5

minutes and an RTO of 8 hours). RPO was based on EMC's DMX (SRDF/A)

to Piscataway NJ over a 10GB pipe. I architected solutions for all

Tier 1 applications that would be needed in a disaster and designed

Visio Templates to share with leadership so they could see how

recovery would occur. We tested four times a year and never had a

failure or missed SLA. Sharp used the following storage solutions

which were all replicated to the DR facility daily -- EMC's DMX

(SRDF/A), Celera, Centerra, IBM XIV and a VTL running Tivoli for

backups.

o As part of my role at C&S (in addition to improving overall

infrastructure management), I was responsible for improving business

continuity and disaster recovery plans. This process included

conducting business impact analyses, identifying critical business

processes and functional testing of Tier 1 applications deemed

necessary in case of a disaster. During Hurricane Irene, plans were

executed with a 100% success rate at IBM BCRS in Sterling Forest, NY.

o Most recently, I have consulting with organizations such as ETS,

AIG/Chartis, Siemens, McGraw Hill and Grifols specializing in the DR

and BCP planning. In my role as a Senior Architect I designed new

backup strategies and high availability scenarios. An example of

implementation includes work for AIG and Chartis following Superstorm

Sandy. By using a two datacenter model, fully replicated, we

recovered NYC, Jersey City, and Livingston seamlessly in Fort Worth,

Texas in less than 48 hours, not losing a single transaction.

. People Management: I have operated in a management and leadership role

over the past 15 years which included responsibility for hiring, talent

management/career growth and firing decisions. I work closely with team

members to create measurable goals and objectives that are informed and

measured by self-evaluations, management assessments and 360 feedback.

I pride myself in working side-by-side with my employees. I give them

realistic goals, and provide them every opportunity to achieve them. I

encourage and identify, assuming budgets allow, employee

training/certifications. I believe in giving feedback regularly (in more

informal settings) and having more formal/in-depth reviews twice a year

to be sure employees are on track to meet their goals.

. Cross-functional Collaboration: In all positions, my role has been to

work with all areas of the organization to ensure the enterprise wide IT

systems met their needs and identify and implement any specific/unique

needs. This included explaining technology to those less familiar with

it and mapping and sketching various solutions to help teams better

understand and visualize various solutions.

PROFESSIONAL > EXPERIENCE:

Independent Consultant June 2011-Present

ETS (Education Testing Services) - (6 months)

Senior Architect / Platform Services Delivery Manager

Key accomplishments include:

. Maintain network infrastructure such as firewalls, WAN/LAN networks,

routers, etc. as well as the implementation of applications into complex

network environments

. Designed and architected a new backup and archive solution using Data

Domain and AVAMAR appliances. We also introduced Symantec Enterprise

Vault for archiving. The appliances where co-located and replicated

daily. By doing this we were able to remove the 3584 Tape Library and

stop paying Iron Mountain for tape rotation.

. Managed and led infrastructure projects involving virtualization,

migration to cloud, database clustering, active directory, midrange

server builds, patches, upgrades, replacement and software

standardization.

. Managed outsourced infrastructure provider, CSC, for the midrange,

storage and cloud lines of service to ensure error free, timely

deployments and adherence to SDLC processes. This includes coordination

for infrastructure upgrades, patches and security updates are current

while securing the environments

. Liaised with other IT groups (EAO, IPO, Release Management, Software Test

and Change Management) to ensure smooth transition from one environment

to another and on-time delivery of applications

. Designed and implemented system upgrades including new virtualized Linux

and Windows Cloud architecture to allow seamless application migration

from the current legacy physical EOL hardware as well as Office 365,

Cloud, for ETS' Exchange legacy email environment to for 5700 internal

clients to access their email from anywhere, safely and securely, without

having to worry about a VPN connection

. Worked with Enterprise Resiliency to design disaster recovery testing

methodologies; plan and coordinate the testing of recovery support and

business resumption procedures in different functional areas

ATOS (onsite consulting with AIG, McGraw Hill, Siemens, Grifols) -- (15

months)

Senior Solutions Architect (specializing in disaster recovery)

Key accomplishments include:

. Conducted business impact analyses and assisted company units to

determine critical business processes, identify acceptable recovery time

periods, and establish resources required for the successful resumption

of business operations in the event of a disaster

. Established disaster recovery testing methodologies; plan and coordinate

the testing of recovery support and business resumption procedures in

different functional areas

. Performed risk analysis for corporate functional areas to identify points

of vulnerability and recommend disaster avoidance and reduction

strategies

. Designed solutions to migrate and modernize over 12,000 servers across

multiple applications and platforms including: SharePoint, SalePoint,

SAP, Oracle, PeopleSoft, SQL, Windows 2000-2012 Enterprise/Standard,

Exchange 2000-2013, and other customized applications

. Led white board sessions to ensure client expectations are met and the

newly architected solutions make sense to the business

. Designed and implemented new 10GB Converged architecture for both SAN and

IP traffic over dual port CNA cards. This significantly reduced the cost

of infrastructure by using less hardware, power and cabling

Starr Companies>SHARPS, New York, NY (as an EMC Resident) -- (3 months)

Senior Infrastructure Engineer (VMware, NEXUS, Linux, Kazeon, Citrix,

InfoBlox, Networking, Storage)

Key accomplishments include:

. Led migration from wholly outsourced infrastructure management through

MFX Consulting to internal management

. Designed and implemented new VMware clusters replicating between NJ and

Georgia for High Availability and real-time replication

. Raised the performance of the Intel Infrastructure by combining and

virtualizing smaller systems into larger 64Bit Virtualized Servers with

on-demand availability

. Implemented streamlined project management and planning process for

Infrastructure team

. Introduced and implemented Cisco NEXUS converged architecture to drive

better efficiency for both equipment and staff

C&S Wholesale Grocers>SHARPS, Keene, NH (CIO from Sharp recruited me to

support over 12,000 Users) -- (6 months)

Interim Senior Manager of Enterprise Systems (Intel, VMware, NEXUS, Linux,

HP/UX, AIX P-series, Networking, Storage)

Key accomplishments include:

. Developed tighter and more streamlined management of Senior System

Engineers who maintained Microsoft AD, Exchange 2003-2010, Linux Red Hat,

Citrix, VMware, Cisco NEXUS Networking, IBM SAN storage arrays sitting

behind IBM SVC's as well as Disaster Recovery implementation. This

included raising productivity for the group by 150% by holding team

members accountable and integrating the function more effectively

. Improved business continuity and disaster recovery plans. This process

included conducting business impact analyses, identifying critical

business processes and functional testing of Tier 1 applications deemed

necessary in case of a disaster. During Hurricane Irene, plans were

executed with a 100% success rate at IBM BCRS in Sterling Forest

. Implemented best practices in overall infrastructure management to

improve productivity and performance of all systems.

. Implemented an Auto-Task for the Help Desk and Operations by doing away

with CA ticketing system

. Worked with all vendors to ensure contracts aligned with

business/functional/application team needs - recognized 18% savings

(above and beyond IBM's special bidding process). This included managing

DR/BCRS contract with IBM Sterling Forest

Sharp Americas>SHARPS, Mahwah, NJ (Supported over 5,500 users)

July 2010-June 2011

Associate Director of IT Disaster Recovery (Intel/AIX/Storage/Network)

Key accomplishments include:

. Designed and implemented DR infrastructure and application solutions by

analyzing business and technical requirements of

business/functional/application teams

. Developed replication processes for EMC's DMX (SRDF/A)/Celera/Centerra

and IBM XIV storage devices for core applications

. Improved traditional tape backup processes by introducing and

implementing VTL technology utilizing IBM XIV storage array utilizing XiV

Native mirror replication to DR site

. Developed accurate RPOs and RTOs for business critical applications based

on tests validating DR procedures

. Planned and implemented High Availability cage at offsite DR location

. Reviewed and renegotiated vendor contracts for IT software, hardware,

communications and other IT services; realized approximately $30,000 in

savings and identified gaps in existing relationships that could save the

company another $400,000

. Consolidated legacy operating systems and applications by introducing

VMware virtualization including V-Motion and SRM (between headquarters

and DR site)

. Introduced BCRS including site maintenance (voice/data/infrastructure)

and identification of business critical team members to support company's

business continuity plans

>SunGard Availability Services, Carlstadt, NJ (Disaster Recovery for 3,000

Clients) September 2002-July 2010

Key Accomplishments included:

. Awarded "Our Highest Honor" Award for outstanding commitment, 2007

. Realized $36MM in company savings in Microsoft licensing by working with

Microsoft Legal and identifying and evaluating the correct license

requirements based on business needs

. Developed customer documentation procedures on recovering Active

Directory and Exchange 2000/2003

. Designed and implemented all components of a virtual command center

(VCC), including system implementation, development of user guide and

procedures enabling clients to access all open system hardware from

remote locations

. Built and maintained SunGard's production ghost server for clients as

well as the Carlstadt facility

Manager of Operations (Intel/HP-UX/AIX) July 2005-July 2010

. Managed staff of 26 Senior Systems Engineers who supported DR testing

services for all High Availability clients - this included

. Supported Focus 50 clients in recovering Windows, Linux, VMware, and HP-

UX operating systems, software and data and initiated new strategic

business continuity/recovery procedures

. Maintained a personal mastery in assigned Advanced DR product lines from

both a technical and operational perspective

. Participated in the day-to-day activities of designing and recovering

large complex data centers in remote facilities

. Created and documented Recovery Procedures for Windows and Linux

operating systems to dissimilar hardware.

. Documented the recovery of Microsoft Exchange, SQL, and other pertinent

applications

. Built and maintained High Availability clients NetBackup, Backup Exec,

and TSM Backup Systems

. Managed relationships with other business areas to ensure standards and

service level compliance

Senior Systems Engineer September 2003-July 2005

Data Communications Engineer II September 2002-September

2003

ON2 Technologies, New York, NY (Supported over 2000 users) August

1998-September 2002

Manager of MIS November 1999-August 2002

. IT Manager in a fast-paced, multi OS production environment, reporting

directly to the CEO and CTO

NT/Exchange Systems Administrator August 1998-November 1999

. Migrated existing Exchange 5.5 to Exchange Enterprise 2000

>INSTINET (A Reuters Company) NY, NY. March 1998-August 1998

Level 2 Technical Analyst/Consultant

. Member of Desktop Implementation Team that migrated business units of

varying sizes to Windows NT 4.0 in a complex enterprise environment

consisting of multiple NT Domains, Lotus Notes, and proprietary

applications

EDUCATION AND PROFESSIONAL DEVELOPMENT:

EMC Global Education Service January 2013

. VMWare vSphere: Install, Configure, Manage [V5.x]

Global Knowledge, Morristown, NJ September, 2002-June, 2012

. MCITP Course Completion

. MCSA Certification

. Windows 2003 Enterprise Certification

. Red Hat Enterprise Linux System

. VMware VSphere 3x, 4.x, 5.1

. ITIL Training

The Career Center (Intercert), NY, NY February, 2001 - June, 2001

NT Networking and Administration

. CISCO Routers Hands-On, Advance Routers

Chubb Institute, Jersey City, NJ January, 1997 - September, 1997

NT 4.0 & TCP/IP Networking

. PC Hardware> > >

Middlesex County College, Middlesex, NJ August, 1991- May, 1993

. Computer Applications Technology >

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