Customer Service Sales

ROXANNE JONES

*** ** **** *******, * ape Coral, FL 3 3914 C: 9 41.380.6637 ********@*****.***

Professional Summary

Personable and deadline-driven Sales Representative experienced in working in a fast-paced environment. Solid team

player who offers a positive and cooperative attitude, focusing on customer satisfaction throughout all stages of the sales

life cycle.

Areas of Expertise

Cheerful and energetic Savvy negotiator

Superior communication skills Dependable and reliable

Flexible scheduling Staff training and development

Effective team player Resolution-oriented

Work Experience

Wedding Consultant 11/2012 t o C urrent

Davids Bridal Ft Myers, F L

Field an average of 20 customer service calls per day.

Recommend and help customers select merchandise based on their needs.

Serve as liaison between customers, store personnel and various store departments

Confirm that appropriate changes are made to resolve customers' problems.

Inform customers about sales and promotions in a friendly and engaging manner.

Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Train new employees on company customer service policies and service level standards.

Production Improvement Officer 01/2009 t o 07/2012

Deluvia Punta Gorda, F L

Traveled the US extensively to staff projects, train employees, and track progress

Insured clarity of goals and updated managers and partners as necessary

Executed new product introductions along with existing products

Communicated with customers and employees to answer questions and create solutions

Hired and trained all sales staff for new store location.

Developed a new market in Anchorage Alaska

Family Assistance Coordinator 12/2000 t o 03/2008

For The Love of Kids Punta Gorda, F L

Collected and reviewed applications of assistance for families in need

Explained program offerings and requirements to clients and answered related questions.

Expanded client service offerings by securing grants and effectively networking.

Kept up-to-date, thorough and accurate case files

Addressed program and policy issues, developed best practices and improved service delivery.

Referred clients to partner agencies for additional services.

Determined customer eligibility for benefit programs and services.

Referred families to food banks, financial assistance programs, employment and training support and health and

immigration services..

Education

High School Diploma 1979

North Kansas City HS Kansas City, M O, U SA

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