Customer Service Quality Control

JOSE A. REYES

E-MAIL: *************@*****.***

*** *. ****** *-** . LANCASTER, CA 93534 . CELL 661-***-****

OBJECTIVE

Seeking a responsible and challenging position, that will utilize my

education background and expand my knowledge for professional growth.

EXPERIENCE

Account Associate 2012-Present MailCenterPlus

Atlanta, Ga

. Responsible for receiving, processing and recording customer invoices.

. Frequently communicating with customers and different departments in

their organization to resolve and clarify issues.

. Resolve printer's issues, settings and daily well-maintained.

Production Clerk 2007-2011 U.S. Pole

Palmdale, Ca

. Computer literate with Microsoft Word, Excel, PowerPoint etc.

. Expediting, Drafting & processing purchase orders.

. Answering customer service calls and transfer to appropriate

department.

. Data Entry, Faxing, Filing: alphabetically and numerically on daily

basis.

Quality Control

. Inspect product parts for defects.

. Exercise independent judgment; link problems through proper Company

channels.

. Complete assignments under minimal supervision and an excellent team

player.

. Efficiently utilized computer database to complete entries accurately.

. Worked closely with the production and shipping departments.

Shipping/Receiving

. Able to complete tasks in timely manner

. Excellent time management skills and capable to work under pressure.

. Effective communication skills to coordinate with service technicians.

. Help to give good results for inventory production quality.

EDUCATION

Antelope Valley College 6/15

Lancaster, CA

SKILLS

. Bilingual English & Spanish literate; Speak, Read & Write

. Computer Literacy: type 40wpm, 10 key touch and faxing.

. Team Player

. Organizational Skill

. Communication Skill

. Time Management Skill

REFERENCES

Upon Request

Contact this candidate