Service Sales

Nicolle Heagney

** ****** ***

Sayville, NY *****

**************@***.***

631-***-****

Objective: To obtain a paralegal position in a law firm or corporate legal department that will allow me to

utilize my writing, organizational, and management abilities to assist in the overall function of daily

legal operations.

Education

Bachelor of Business Administration, 05/09

Major in Legal Studies, Business Administration

University of Miami, Coral Gables, FL

G.P.A. 3.5

Work Experience

Drive Medical, Port Washington, NY

Service Coordinator, 06/11-Present

• Promoted to Service Coordinator for the company’s nationwide warranty program for all power sales

• Redesigned the Peace of Mind Warranty Service Program strategy and process

• Negotiate acquisition of new service providers nationwide, develop and maintain existing relationships

• Act as liaison between field technicians, providers, and consumers to ensure efficient service

Metropolitan Energy Solutions Corp., Hauppauge, NY

Assistant - Operations, 05/10-12/10

• Explained service contracts to new and potential clients, including their rights and responsibilities

• Coordinated and oversaw sales force and marketing activities/performance

• Organized and updated company’s entire database of customers and their monthly energy usage

Suffolk County Attorney General’s Office, Hauppauge, NY

Intern, 06/09-08/09

• Searched through various case documents to identify relevant material and material to be redacted

• Numerically organized hundreds of files for quick and easy access to desired documents

Law Office of Gerard Keating, Esq., Daytona Beach, FL

Intern, 06/07-08/07

• Assembled case files and observed court and office proceedings

• Assisted in preparing for court, made appointments with clients, and gathered necessary documents

Washington Mutual Bank, Sayville, NY

Teller, 06/03-07/05

• Reviewed customer transactions, scheduled transfers, assisted with mortgage/loan payments

Honors and Activities

St. John’s Student Bar Association 1L Evening Student Representative; John F. Pearson Academic Scholarship

University of Miami; Phi Alpha Delta Pre-Law Fraternity; President’s Honor Roll; Provost’s Honor Roll;

Dean’s List; University of Miami “Best and Brightest” Recognition for achieving 4.0 GPA

Skills

SAP Software; Advanced Web Research; Microsoft Office 2010 including Access, Excel, Word, PowerPoint,

Outlook; Verbal, Written, Telephone, Electronic Communication; Public Speaking and Presentation

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