Customer Service Representative

Latonya M. Jones

**** ***** ****** *** **

Hollywood, Fl 33142

Email: **************@*****.***

Contact number: 305-***-****

Objective: Seeking a position in Customer service or any open position where my extensive

experience will be further developed and utilized. Aspire to join a reputed organization as a

customer service representative to serve with best of my professional efficiencies.

Professional Efficiencies

Soft spoken, debonair and disciplined.

Pleasing personality

Efficient to build a good relationship, utilize skills of workforce

Efficient in sorting out all kinds of service and products related complaints of customers

instantaneously

adapting expertise with the changing environment.

Diligent, target centric and result oriented.

Education

Continental Academy - 2005 (graduate) Major courses/ High School Diploma

WORK EXPERIENCE

Super Beauty Me Beauty Supply Warehouse 2011 - Present

(Assistant Store Manager)

Responsible Duties: Responsible for assigning work to more than 13 Employees, Guide

employees on how to

Make appropriate sales. Input data on new inventory that were shipped inside the store,

calculated funds at the end of the shift, trained future employees, responsible for all scheduling

of employees. Made necessary adjustments to product prices, reliable for store emails, store

promotions, resolved customer issues and complaints in a timely manner. Respond to phone calls

concerning the company, Schedule interviews for new employees. Prepare employee schedules.

Lift equipment that were 50 pounds or less.Fax, email, and prepared copied paper work for

salesmen.

T-mobile- (interactive Response Technologies “T-mobile“) 2007- 2010

(Customer Service Representative/Dispatcher/Rentention)

Responsibilities and Duties-

Assist customers with technical issues with their phone. Accepted debit and check payments over

the phone, arranged future payments with customers, while analyzing issues with bills at a steady

pace. Data entry and problem solving,

Analyzing the customer’s situations. Troubleshoot and resolve complex

Billing, technical issues and customer complaints in a timely manner. Assigned calls to the

correct department. Scheduled call backs to customers with managers assistance as necessary.

References

Julia Johnson: 786-***-****

Email: ************@*****.***

Antonise Wright: 305-***-****

Email: ************@*****.***

Brittany Watkins : 305-***-****

Email: *************@*****.***

Arelys Acosta: 786-***-****

Email: ********@***.***

Contact this candidate