Customer Service Medical Assistant

Alicia M. Brooks, RMA

*** ********* ***** ******, ** 29710 Cell: 803-***-**** **************@*****.***

Seeking to earn a position in the medical field

Professional graduate seeks to earn a position that utilizes the skills and knowledge obtained during Medical Assisting training.

Personal Qualifications

• Strong detail orientation and communication/listening skills.

• Ability to communicate clearly and professionally, both verbally and in writing.

• Has the ability to learn and retain information and training quickly

• Has a strong personality and is able to handle complaints and resolve conflicts.

• Has a pleasant, patient, and friendly attitude.

• Possesses a strong work ethic and team player mentality.

• Strong decision making and analytical abilities.

Relevant Experience

Medical Assisting

• Handled all front desk responsibilities such as answering phones, checking in patients, maintaining cleanliness of waiting room.

• Reviewed EHR system to prep all patient face sheets for daily schedule.

• Escort patients to assigned room, measured vitals, assisted on patient intake process for consultations.

• Confirm that all medications and health information is up-to-date.

• Assisted with radiologic procedures.

• Maintained cleanliness of all examining rooms.

• Prepared billing and coding, insurance claims forms, and processed daily charges.

• Verify insurance, update insurance, process authorizations and manage the physician’s schedules.

• Obtained blood samples through venipuncture and capillary stick

• Administering injections (IM, ID, SubQ)

Customer Service Representative

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

• Troubleshoot customer issues over the phone.

• Maintained a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both

customer and company.

• Responsible for compiling and generating reports as they relate to the customer service surveys.

Work History

Levine Cancer Institute-Radiation Oncology Charlotte, NC

Medical Assistant Extern July 2013-September 2013

Education

Southeastern Institute Charlotte, NC

Medical Assisting February 2013-September 2013

• Leadership Distinction Program

• Earned a cumulative GPA of 3.23.

• NHA Certifications: CCMA, CMAA, Phlebotomy, CPCT

• Other certifications: OSHA, HIPAA, Blood Borne Pathogens, HIV/AIDS, CPR/First Aid.

• Earned AMT certification as a Registered Medical Assistant 12/2013

Iroquois Job Corps Medina, NY

Phlebotomy March 2008-November 2008

• Earned a New York State GED with recognition for high scores.

• NHA Phlebotomy Certification.

Alicia M. Brooks, RMA

925 Crestland Drive Clover, SC 29710, Cell: 803-***-**** **************@*****.***

References

Paulette Day Shelby Sherrill

RN, Radiation Oncology Scheduler, Radiation Oncology

Levine Cancer Institute Levine Cancer Institute

1021 Morehead Medical Dr. 1021 Morehead Medical Dr.

Charlotte, NC 28204 Charlotte, NC 28204

Phone: 980-***-**** Phone: 980-***-****

Kimberly Doerflinger Summer Pressley

Medical Assistant Program Coordinator Coding & Reimbursement Specialist, Radiation Oncology

Southeastern Institute Levine Cancer Institute

5250 Seventy-Seven Center Dr. 1021 Morehead Medical Dr.

Charlotte, NC 28217 Charlotte, NC 28204

Phone: 704-***-**** 980-***-****

April Imes

Medical Assistant Instructor

Southeastern Institute

5250 Seventy-Seven Center Dr.

Charlotte, NC 28217

Phone: 704-***-****

Tiffany Lemmon

Medical Assistant Instructor

Southeastern Institute

5250 Seventy-Seven Center Dr.

Charlotte, NC 28217

Phone: 704-***-****

Brenda Mclain

Front Desk Coordinator

Levine Cancer Institute

1021 Morehead Medical Dr.

Charlotte, NC 28204

Phone: 980-***-****

Jodie Walsh

RN Supervisor, Radiation Oncology

Levine Cancer Institute

1021 Morehead Medical Dr.

Charlotte, NC 28204

Phone: 980-***-****

Contact this candidate