Customer Service Years Experience

Location:

Posted:

December 06, 2013

JAN MIAN KHALID

Cell: 403-***-****.Email: *************@*****.***

Experience: 3 years experience as Front desk Officer

Duties performed:

• Performed various functions for customers by selecting right venue

• Organized the functions in good security ensuring that customer should feel secure

• Provided any need to customer as well as workers

• Register arriving guests and assign rooms

• Process group arrivals and departures

• Take, cancel and change room reservation

• Provide information on hotel facilities and services

• Secure guests' valuables

• Process wake-up calls

• Process guests' departures

• calculate charges and receive payments

• Balance cash and complete balance sheets

• cash reports and related forms, Maintain occupancy statistics

• Customer service oriented

• Keyboarding

Skills:

• Able to handle night calls of customers by giving them good service

• Capable to do work at night shifts with co-workers

• Organize the programs with good security

• Have good experience as Hotel Night Auditor

• Excellent in communication and presentation skills which help to make good relationship with

customers

• Time management and team player

• Courteous and know hospitality ethics.

IT Knowledge:

• MS Office: MS Word, MS Excel

Education and Training:

• Graduate

• Knowledge about the participatory learning process

• Effective presentation skills

• Training of trainers( TOT)

• Basic Computer

References will be available upon request