Customer Service Manager

Angela B. Cornelius ****

Moose Road

***************@********.**.*** Kannapolis,

NC 28083

704-***-****

Professional Summary

Production supervisor with 14+ years experience in a FDA regulated

pharmaceutical Manufacturing and Packaging environment.

Manager/customer service with over 7+ years

experience in retail and working with the public.

Experience

1997 to present Ei Inc. a pharmaceutical solution Works Kannapolis, NC

Production Supervisor

. Provide leadership for the production departments to deliver

continuous improvements in all critical areas, including Safety,

Quality, Customer Service and Cost.

. Identify/execute projects and initiatives to drive continuous

improvement in each operations department.

. Work with Quality, Maintenance, and Production to meet and exceed

their expectations.

. Motivate and maintain positive relationships with all employees.

. Responsible for achieving production hourly and daily goals.

. Experience in 5-S, experience in continuous improvements, and trained

employees on cGMPs and SOP policies.

1996-1997 Wal-Mart Salisbury, NC

Manager/ Customer Service Representative

. Manage front end of the store and was responsible for front end

cashiers ensuring fast and friendly service to all our customers.

. Worked with the cash office to ensure that the proper amount of cash

and change was available for the front end cashiers as well as the

outlining departments that used cash registers.

. Manage employee training and insuring optimal organization within the

department.

. Schedule time off for cashiers as well as breaks, lunches.

1990-1996 Wal-Mart Gastonia, NC

Cashier/ Customer Service

. Provided quality service for customers as a cashier in a fast paced

environment.

. Worked at the service desk, assisted customers, answered telephones,

directed calls to the appropriate departments.

. Assisted vendors with merchandise and deliveries to other departments.

. Cross trained in different departments of the store and could be

flexible when needed to be able to achieve a positive customer

experience in our store.

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