Customer Service Manager

Jennifer J. Bolick Home: (***) ***-

****

**** **** ****** ******: 315-***-****

Liverpool, NY 13090

OBJECTIVE: Seeking a career opportunity to work for your company. I am a very

detailed oriented, organized, quick learner and I work well in a team environment. I also

have excellent computer, customer service and communication skills.

SKILLS:

Management experience CMS 2000

Customer service Counts and Inventory

Type 65+ wpm Lotus Notes

AS 400 Panther program

Filing Answer phones

Handling money and deposits Cash register

EMPLOYMENT HISTORY:

RockTenn Syracuse, NY

Scale Administrator 06/2002-04/2013

Job duties included scaling in/out and directing product, chemicals, all loads to

designated doors and areas of the mill to be unloaded or loaded. Sent driver's proper

paperwork and bills. Scaled Waste Management loads that were taken out of the mill.

Directed driver's to correct designations of the mill to pick up loads using the Panther

system. Assigned trailers for nightly dedicated dispatch and used the Panther system to

generate bills for the driver's leaving the mill with a load. Had to be proficient in all

carrier's entering the mill to help them with their needs as to where to go and be able to

explain process of loading and unloading throughout the mill. Answered all incoming

calls about process of mill, directions to mill, and any questions that may be asked

throughout the shift. Also had to forward calls to correct areas of the mill and offices.

All bills and paperwork were entered throughout the shift into the CMS 2000 program.

Bills were checked carefully before going to accounting department.

All Season's Services Canastota, NY

Cook/prep 05/2000-06/2002

Prepped breakfast and lunch menu for the cafeteria located inside of the Philips

Broadband plant. Took plant workers food orders and prepared food, also ran register.

Taco Bell Liverpool, NY

Assistant Manager 12/1991-5/2000

Prepared foods throughout the day. Ran registers. Ordered food for weekly deliveries

and did inventory after every shift. Made schedules for employees and did raises also did

hiring of employees. Handled any customer service issues that may arise. Had monthly

audits. Every three years had to be certified in the ServSafe Food Safety and Sanitation

Program.

Liverpool Central School District Liverpool, NY

Manager 09/1995-03/1999

Manager of the Elmcrest Elementary School cafeteria in the Liverpool School District.

Duties included ordering, menu prep for kindergarten through sixth grade breakfast and

lunch program. Organized luncheons and special functions. Did counts and inventory

daily. Also had monthly audits and had reviews to do on two employees that worked

with me.

EDUACATION:

Currently enrolled in Onondaga Community College in the Medical Billing and

Coding program

Onondaga Community College Syracuse, NY

Medical Terminology Completed 10/2013

Medical Assitant Program Completed 11/2013

Liverpool High School Liverpool, NY

Graduated 1993

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