Customer Service Security

Michael Wallace

**** ****** ******, ***.# ***

Bronx, NY 10475

Home 718-***-****

Cellular 347-***-****

*******.********@*****.***

Objective

To obtain a position in customer service that will offer learning opportunities and allow me to contribute my skills and

experience to enhance the organization.

Work History

Traffic Enforcement Agent

NYPD Traffic Enforcement District, Bronx, New York September 2012 to Present

•Patrol an assigned area in order to enforce laws, rules and regulations relating to movement, parking, stopping and

standing of vehicles.

•Prepare and issue paper and electronic summonses for violations; prepare and issue summonses to pedestrians.

•Report inoperative or missing parking meters and traffic conditions requiring attention; prepare required reports;

operate portable radios and other electronic equipment.

•Physical activities performed by working outdoors in all kinds of weather and patrolling on foot for long periods of time.

Unarmed Security Guard

Cambridge Security Services Corporation, New York, New York August 2010 to September 2012

•Maintained detailed records of security incidents and law enforcement actions

•Monitored all security equipment, ensuring full functionality

•Dealt with a variety of situations: accidents, vandalism, trespassing, robbery, abuse, etc

•Patroled high-crime urban areas, using high-tech surveillance equipment

•Patroled and responded to diverse calls, able to enter hostile situations and lower hostility level quickly

•Patroled premises, alerting authorities to suspicious persons, requesting identification, assisting customers,

employees, and guests with various requests, and coordinating with police, paramedic, and fire agencies

Sale Associate

Anbar Shoes Store, New York, New York July 1999 to September 2009

•Assisted customers with the selection and purchase of merchandise.

•Received cash and credit card payments for purchases.

•Responded to and resolved customer inquiries, complaints/concerns.

•Provide security of property and person against theft and vandalism.

•Loaded/Unloaded and stocked merchandise from the truck and into the store.

•Cleaning the interior and exterior of the store.

Porter (Temporary Summer Position)

Shea Stadium, Queens, New York July 1998 to September 1998

•Delivered supplies to the concession stands of the stadium.

•Cleaned the upper deck level of the stadium.

Ground Keeper (Temporary Summer Employment)

Riverbay Corporation, Bronx, New York July 1997 to September 1997

•Maintained the exterior of residential housing complex by using various tools such as weed eater, lawnmower, and a

chainsaw.

•Removed and disposed of debris from residential housing complex and parking garage.

Education

Bronx Community College, Bronx, New York 2007

Associate in Applied Sciences Degree., Electrical Technology

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