Technical Writer Quality Assurance

Michael Herzfeld

Technical Writer

Rockville, MD

****************@***.*** - 301-***-****

WORK EXPERIENCE

Technical Writer/Documentation

Alta IT Services - Rockville, MD - July 2013 to October 2013

Responsibilities

Provided technical writing support on a software development and implmentation project as a contract technical

writer.

Accomplishments

Edited and proofed customer deliverable System design documents and reports using Microsoft Word and

PowerPoint.

Extracted English text strings from software for translation into Spanish using Microsoft Excel

Maintained documents on SharePoint and uploaded deliverables to customer website.

Prepared a report requirements tracking database in Microsoft Access.

Prepared Process diagrams related to Release and Incident Management using Microsoft Visio.

Translated text strings using on-line translation tools including Microsoft Translator.

Skills Used

Technical writing skills using Microsoft Office 2010 and 2013

Configuration and Content management skills using Microsoft Access and SharePoint

Documentation Engineer

Repeat Consultants - McLean, VA - April 2013 to June 2013

Responsibilities

Responsible for supporting an international company for a large telecommunications network upgrade project

with project documentation.

Accomplishments

Prepared custom documents using customer templates from company product documentation.

Skills Used

Microsoft Office Professional 2010, including Word, PowerPoint, and SharePoint.

Technical Writer (Contractor)

Optimization Consulting, Inc - Lanham, MD - August 2011 to October 2012

• Formatted and edited Statements of Work and Performanc Work Statements

• Developed process templates for ANG Architecture, Installation and AFNET MigrationTeams

Tools: Microsoft Office 2010 and Adobe Professional tools

Technical Writer (Contract)

Convergenz, Inc - McLean, VA - January 2011 to July 2011

• Scheduled and attended meetings with Subject Matter Experts (SMEs) to discuss fulfillment of team-assigned

client requests

• Formatted and edited Service Desk standard operating procedures (SOPs) in standards-based customer

required templates

Technical Writer (Contract)

Elite Technical Services - Lake Ronkonkoma, NY - July 2010 to November 2010

• Prepared IT Business Continuity and Disaster Recovery Plan

• Prepared standard operating procedures for data center

Technical Writer (Contract)

Knowledge Advantage, Inc - Gaithersburg, MD - April 2010 to May 2010

• Prepared meeting minutes taken at Task Force multi-agency meetings related to Force Management

• Managed documents on SharePoint

Technical Writer (Contract)

SSB, Inc - Fairfax, VA - October 2008 to March 2010

Prepared software documentation for SharePoint applications that complied with government and industry

best practices and standards

• Supported team with testing and documentation

• Received a certificate of appreciation from the client for documentation support to the development team

Tools: Microsoft Office (Access, Word, PowerPoint, Outlook, SharePoint)

Technical Writer (Contract)

Clovis Group - Bethesda, MD - December 2007 to October 2008

Responsible for updating documentation in response to an internal audit of the clients financial management

applications

• Edited infrastructure documentation to responds to plan of action and milestone items

• Maintained documentation on a SharePoint site.

Tools: Microsoft Office (Word, PowerPoint, SharePoint)

Technical Writer (Contract)

TAC Worldwide - Rockville, MD - May 2007 to October 2007

Responsible for supporting the work of the development, documentation and test teams:

• Documented and tested content management software installation, user and administrator guides in a virtual

machine environment

Tools: SQL Server, Team Foundation Server, VmWare

Senior Technical Writer/Trainer

ACECOMM Corporation - Gaithersburg, MD - December 1996 to April 2007

• Customized Installation, Operation and User Manuals for different switched network configurations based

on engineering drawings.

• Prepared user guides and training manuals for product solutions and delivered training to customers globally

• Edited product specifications and marketing materials

• Authored on-line Help systems for Windows Client Server applications and supported quality assurance

testing and related customer services

• Certified as a Training Generalist upon completion of Langevin Train-the-Trainer course

On-line Help Specialist

WordPro International - Rockville, MD - July 1996 to November 1996

Authored help topics.

Acquisitions Editor

Phillips Publishing Inc. - Potomac, MD - June 1989 to November 1989

Identified and contacted potential authors.

Developed proposals for publishing and co-marketing agreements.

Edited new acquisitions prior to publication.

As associate editor, participated in updating the 1989 World Satellite Directory. Contacted satellite operators

by phone to update the content of that section of the directory.

Prepared, edited and proofed the typeset layout of the updated World Satellite Systems Wall Chart

Member of Technical Staff

SSE Telecom Inc. - Bethesda, MD - November 1981 to June 1989

Prepared and submitted cellular mobile radio applications with the Federal Communications Commission

Prepared frequency plans and antenna tower forms for the Federal Aviation Administration to comply with

aviation safety requirements

Researched satellite operator license, antenna and tariff filings at the FCC

Edited and formatted Satellite Systems Digest and other Satellite publications

Attended AAS, AIAA and PSF seminars on satellite communications and space business opportunities, such

as International Space Station, and Propulsion Systems at NASA Goddard Space Flight Center in Greenbelt,

Maryland and meetings in Washington, DC

Contacted satellite system program managers and engineers by phone

Developed models for forecasting satellite transponder supply and demand

Analyzed results of need surveys related to the cellular mobile radio business

Editor/Indexer

American Geological Institute - Falls Church, VA - July 1979 to October 1981

Researched and Reviewed papers in conference proceedings and magazines, boooks, maps, and other

materials cataloged for the US Geological Survey in Reston, VA.

Edited and Indexed these materials for inclusion in monthly issues of the Bibliography and Index of Geology

and the GeoRef on-line database.

Senior Technical Writer

BYK-Gardner USA - Silver Spring, MD

Authored topics for and compiled on-line help systems for quality control instruments manufactured by the

company.

Prepared service manual for BYK-Gardner spectrophotometers using WordPerfect

Programmed LED user interface emulator for hand-held spectrophotometer

Authored color-insights help topics using Windows Help engine

Prepared English version of Getting Started manual and Quick Reference Guide for color-insights software

using Word for Windows

Prepared Style guide for BYK-Gardner publications

Coordinated translation of Color insights documents with Translingua of Columbia, Maryland

Edited text strings in Application Studio

Attended Color Seminar at Rochester Institute of Technology

EDUCATION

Certificate of Achievement

New Horizons Computer Learning Center - Tysons Corner, VA

May 2009

Montgomery College - Rockville, MD

September 2007 to October 2007

Rochester Institute of Technology - Rochester, NY

1994

Vordiplom in Earth Science

University of Basel - Basel, BS

1971 to 1979

SKILLS

Technical communications, technical editing, research, and technical writing; desktop publishing and software

product validation and verification

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