Customer Service Representative

**** ****** ** *** ***, COLUMBUS OH *****

614-***-**** (********.******@*****.***

Bernabas sleshI

VOLUNTEER EXPERIENCE

Reynoldsburg Library

Summer Volunteer Program

MAY 12, 2009-August 26, 2009

Peniel Ethiopian Evangelical Church

Sunday school Teacher

October 2010- Present

Education

CSCC

Columbus, OH 43215

Fall 2012 - Still Enrolling

Shawnee State University

Portsmouth, OH 45662

Fall 2010 to spring 2011

Business Administration - Accounting

Summary of qualifications

Excellent interpersonal skills, Quick learner, Excellent Computer skills in

most computer software.

LANGUAGES: English, Amharic, Tigrinya

Employment

Discover Financial Service Nov 2011 to Jan 2013

6500 New Albany RD

New Albany, Ohio

Customer Service/Collection Specialist

*Maintains files on all past due accounts, documenting details of methods

utilized to secure payment.

*Contacts customer and establishes reason for past due account situation

*Uses computer terminal to access database for obtaining account status or

entering data on assigned accounts; verifies accuracy before and

after entry.

Starbucks July 2011 to Nov 2011

Columbus International Airport

Cashier/Barista

*Handle cash and credit transactions with speed and accuracy

* Count till, held accountable for cash at the end of shift

*Serve customers with coffee orders

*Clean and Stock products

*Check and record temperature

Instant tax service June 2009 to 2011

1617 East Livingston Avenue, Columbus OH

Customer Service representative

Answer inbound calls from customer who need assist navigating through

instant tax

Self prepare computer software.

Taco Bell June 2007 to 2009

Columbus, OH 43232

Crew Member/Cashier

*Handle cash and credit transactions with speed and accuracy

* Count till, held accountable for cash at the end of shift

* Assist kitchen with food prep and special requests

* Serve customers beverages and food in expedient manner

* Keep customers moving in rush hours

* Handle customers care from the pleasant to the irate

* Resolve customer complaints quickly with empathy and patience

* Assist with dining and cleaning

Contact this candidate