ALICIA ESPINOZA CESPEDES
Conover, NC 28613
***********@*****.***[pic]
PROFESSIONAL PROFILE
Experienced bilingual (Spanish/English) interpreter with excellent customer
service skills. Ability to assist Limited English Proficient (LEP) patients
with individual care, personal needs, paperwork, understanding and
following doctor and nurse instructions. Responsible for determining and
communicating patient eligibility for services.
SUMMARY OF SKILLS
Bilingual (Spanish/English)
10+ years' medical interpreting
Excellent customer service skills
Written/verbal communication
Report preparation
Document translation
TECHNOLOGY SKILLS
Microsoft Office 2010, including Word, Excel, PowerPoint
EDUCATION
Catawba Valley Community College, Hickory, NC (certificates earned)
. Computer Literacy for the Workplace
. Pathways to Office Careers
. Pathways to CNA
. Pathways to Healthcare
. Medical Terminology - Certified
Catawba Valley Medical Center, Hickory, NC
. Certified Interpreter
English Academy (Costa Rica)
ESL- Bilingual Degree
Alajuela Institute High School (Costa Rica)
Diploma
WORK EXPERIENCE
Catawba County Public Health, Hickory, NC
2007 - present
Interpreter
Catawba Valley Medical Center, Hickory, NC
2003 - 2006
Interpreter
Humphrey & Widden Insurance Agency, Fort Myers, FL 1998 -
2000
Car Insurance Agent