Customer Service Representative

* ***** *****

*** ***** *****, ****** **, L*T *E4

R: 905-***-****, E: *********@*******.***

Objective

To obtain Software engineering position for a company that values

innovation and creativity, and values my knowledge, energy and

interpersonal skills.

Summary of Qualifications

. Achieved a Bachelor of Systems and Computer Engineering from Carleton

University

. Experience programming in Java for Real-time applications; completed a

File Transfer System using TFTP protocol

. Knowledge of OOD

. Strong knowledge on Data structures and algorithms

. Knowledge of Design patterns

. Knowledge of Apache HTTP server

. Used TopCased for implementing design and applied Scrum Agile

methodology for implementation and design of a Cab Dispatch System

. Proficient in using UML violet to design complex systems

. Proven ability to define problem down to design level and translate

back to Development Engineering

. Experience in socket programming in java

. Excellent verbal and written communication skills

. Strong organizational, interpersonal and problem solving skills with a

strong sense of responsibility for quality and timely completion of

assigned tasks

. Proven ability to work effectively both independently and in a team

environment promoting sharing of knowledge and experiences

Education

Bachelor of Systems and Computer Engineering Deg

Completed: April 2013

Carleton University, Ottawa, ON

Technical skills

Operating Systems: Microsoft vista, Microsoft XP, Microsoft Windows

7, Linux

Network: TCP/UDP, HTTP, OSI layer, DNS, Ethernet hubs,

switches, bridges, and Routing Protocols: OSPF,

RIP, BGP, is-is, etc, MPLS,DHCP, VLAN

Programming Languages: C++/C, Python, Java, Matlab (Simulink), PHP

Software: Microsoft Office: Word, Excel, Access, Power

Point, Outlook, TopCased, Proficient in using UML

violet, ADS, Verilog, JUnit

2 Aykud Aydin

. R: 905-***-****, E: *********@*******.***

Computer Engineering Projects

File Transfer System using TFTP protocol:

. Wrote all the code in java

. Programmed the server and the intermediate to have multithreading

. Included error checking to the program to make it more efficient and

realistic including errors such as, file not found, file does not

exist, disk full, unknown transfer id, access violation, and Illegal

TFTP operation

. Completed UML class diagrams and Timing diagrams showing the error

scenarios

. Wrote README files explaining how to run the program and what it does

Implemented and Designed a Cab Dispatch System:

. Completed a proposal for the project including a schedule and

providing deadlines for deliverables

. Went through the software engineering life cycles

. Completed use case diagrams, class diagrams, state machines, sequence

diagrams, etc.

. Used Topcased to generate code and documentation

. Wrote all the methods in java developer - Eclipse

Employment Experience

Website Assistant, JobScanvenger 2013 -

Present

. Placed job adds on website

Tutor, Self-Employed 2012

. Tutored students in Linear Algebra I (MATH 1104) and Calculus I (MATH

1004)

Sales Representative, Vector Marketing 2011

. Setup demonstration times for my contacts

. Visited customer's homes for the demonstration of CUTCO products

. Received the famous Vector Marketing training

General Laborer, HCR Personal Solutions Inc.

2008-2009

. Loaded salt containers into boxes and various salts into grinder

. Packaged antifreeze containers

. Placed pieces of metal onto the assembly line for the assembly of

automotive parts

. Received a perfect score on the basic math and English test

Delivery Driver / Customer Service, Giovanni's Pizza

2006-2008

. Tracked sales in an Excel Spreadsheet

. Operated a cash register accepting customer payments in the form of

cash, debit and credit

. Made pizza's accurately according to customer orders

Aykud Aydin

R: 905-***-****, E: *********@*******.***

Employment Experience (Cont)

Delivery Driver / Customer Service (Cont), Giovanni's Pizza

2006-2008

. Answering phones responding to customer inquiries and taking orders

. Served customers in a busy restaurant

. Made deliveries throughout Mississauga, Oakville, Burlington and

Milton

Volunteer Experience

General Labour / Customer Service Representative, The Thrift Store

. Rearranged furniture in the store

. Assisted customers with finding store items to fit their needs

. Organized items such as shoes and clothes for shipment to Africa

. Assisted customers with loading their newly purchased furniture into

their vehicles

Customer Service Representative, The Oakville Community Center

. Signed children up for the summer reading program and updated

registration list

. Prepared participant name tags

. Recorded children's goals on a week by week basis

. Awarded children who met their reading goals

Extra-Curricular Activities

Member, Robotics Club

. Completed 3pi project

. Modified code to make robot faster

Member, Intramural Soccer Team

. Played intramural soccer for 2 years during University

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