Customer Service Assistant

Paul Simpson

214-***-**** **** Fleetwood Oaks, Dallas Texas 75235 Email: **************@*****.***

Objective: To obtain a long term position with advancement potential in real estate development and/or property, title and escrow document

management

Experience:

Jan 2013-Oct 2013 Chicago Title Plano, TX

Position: Escrow Officer / Residential Division

• Assist with Residential Builders Contract transactions for North Texas

• Knowledge of procedures and legal document preparation

• Handled Customer Service request via phone and email to lenders, realtors, buyers & sellers

• Knowledge in clearing title issues

• Knowledge in preparing settlement statements

2010-2013 North American Title Dallas, TX

Position: Escrow Assistant / Commercial / Residential Division

• Assist with commercial transactions Nationwide

• Worked on a Commercial Project of the sale of all 506 Motel 6 properties all over the United States

and assisted in the distribution of the Commitments and surveys. Assisted the paralegals in organizing,

preparing and tracking the recording documents that were sent to each County.

• Handled Customer Service request via phone and email to lenders, realtors, buyers & sellers

• Out of County and/or state closing coordination includes communication with title personnel and

attorneys, assist in satisfying requirements for commitments and/or abstracts

2007 - 2010 Butler & Hosch P.A. Dallas, TX

Position: Title Analyst

• Review documents recorded in the public records and examine titles ranging in

• Complexity to determine status of title or establish chain of title.

• Analyze Deed, Deeds of Trust/Mortgages, Judgments, Tax Assessments, and other applicable

instruments

• Reviewing typed reports for accuracy and forwarding to legal and support staff

2002- 2007 Hexter-Fair Title Company Dallas, TX

Position: Escrow Assistant/Back up Closer

• Assist with commercial and residential transactions Nationwide

• Handled Customer Service request via phone and email to lenders, realtors, buyers & sellers

• Knowledge of procedures and legal document preparation

• Knowledge in clearing title issues

1998-2002 Fidelity National Title Dallas, TX

Position: Escrow Assistant / Commercial Division

• Assist with commercial transactions Nationwide

• Knowledge in clearing title issues

• Handled Customer Service request via phone and email to lenders, realtors, buyers & sellers

• Knowledge in preparing settlement statements

1993.1998 JC Penney Customer Service Call Center Dallas, Tx.

Position: Customer Service Rep/Team Lead

• Opened New Accounts for customer

• Provided excellent customer care to customers regarding their accounts.

• Assisted Store Associates with Customer complaints.

Education 1989-1991 / Major: Communications:

• Oklahoma Christian College

• University of Central Oklahoma

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