Customer Service Management

Sarah Roberts

812-***-**** **********@*****.***

Education:

Indiana University, Bloomington August 2013

School of Public and Environmental Affairs

Bachelor of Science in Public Affairs, GPA 3.6, Deans List

Major: Environmental Management

Study Abroad: London, England May-July 2011

• Gained valuable international experience living and traveling in Europe while studying communication and risk

management

Experience:

T.J. Maxx, Palatine, IL: Customer Experience Coordinator August 2013- Present

• Manage 3-12 cashiers at a time by delegating tasks and ensuring completion in a timely manner

• Clearly and effectively communicate goals, problems, and policies between upper management and cashiers

• Multi-task efficiently when dealing with phone calls, customer, and cashier needs

• Assist all customers with a friendly and helpful attitude to ensure a highly satisfied shopping experience

• Train and supervise new hires and ensure their understanding of all tasks and policies

• Sort and distribute all paychecks and mail to employees

The Copper Cup, Bloomington, IN: Barista August 2011-March 2013

• Engaged customers upon arrival and provided excellent customer service throughout their visit

• Memorized over 200 drink combinations quickly in order to speed up orders during rush hours

• Inventoried and ordered supplies on a regular basis to assure a satisfactory stock

• Communicated effectively with upper management and other employees to ensure that our performance was

continually exceeding the customer’s expectations

Greening Cream and Crimson, Bloomington, IN: Vice President September-October 2012

• Organized and managed a team of 30 students to increase recycling at IU football tailgates

• Supervised volunteers in collecting and sorting the recyclables, resulting in a 60% increase in the recycling rate

from the previous year

• Reduced litter and litter related accidents at the tailgates by 40%, creating a safer and cleaner environment for

students, alumni, and faculty

Green Acres Neighborhood Garden, Bloomington, IN: Garden Intern March-August 2012

• Supervised grant writing activity, ensuring timely submissions in order to obtain funding for the project

• Designed a vegetable garden layout for a non-profit organization to supply low income families with fresh fruits

and vegetables and then implemented the design using seeds donated from local businesses

• Independently organized the annual harvest party to reward and recognize volunteers’ hard work

• Organized a garden education workshop for kids in to engage them in gardening and healthy food choices

Belladonna, Newburgh, IN: Retail Buyer and Associate November 2006-August 2009

• Greeted and engaged customers, creating a friendly and comfortable atmosphere

• Sorted all mail and other confidential documents and delivered them immediately to their recipients

• Assisted the store owner in wholesale buying of women’s clothing by making suggestions based on knowledge of

customer preferences

• Developed strong work ethic as a high school student and learned professional skills in the retail business

Certifications & Skills:

• Highly proficient in Microsoft Word, Microsoft Access, Microsoft Excel, and Microsoft PowerPoint

• Highly proficient with multi-line phone

• Proficient with spreadsheets and data entry

• Moderately proficient in reading, writing, and conversational French

Contact this candidate