Customer Service Medical Billing
Resume:
Nicole Shipp
Memphis, TN *****
***************@*****.***
Education:
Anthem Career College Memphis, TN
Medical Billing & Coding Diploma July Graduate 2011
GED
Skills/Training
CPT-4 & ICD-CM-9 Coding
Medical Terminology
CMS 1500 Forms
OSHA & HIPAA Compliant
Understanding EOB’s
60 WPM
Medical Records and Documentation
Microsoft Office Products
HCPCS II
Employment:
Ace Cash Express 01/2013-06/2013
• Scanned documents
• Fax documents
• Audit loans
• Sales
• Customer service
• Teller
• Prepare pay day loans
• Prepare title loans
• Answer large volume of incoming calls
• Preform large volume of outgoing calls
Southern Chiropractic Office 05/12-10/12
Medical Front Office Assistant/Coder/Receptionist
Answered multiple phone lines. Inbound Calls
Verified insurance
Billed Patients accounts
Scanned documents, Pulled documents, Created patient documents and called patients.
Interacted with patients.
Created legal documents for legal representatives.
Memphis Health Center
Medical Billing and Coding Externship 06/11-7/11
Medical Billing and Coding Externship 06/11-7/11
answered multiple busy phone lines to assist patients with their accounts, while providing excellent
customer service
Pulled, organized and documented patient charts
Contacted insurance providers to verify eligibility and obtain other pertinent information
Scheduled/rescheduled appointments
Onyx Restaurant, Memphis, TN 02/10-09/10
Waitress
Greeted customers; took orders and served food /beverages to patrons
maintained a clean and sanitary environment
Ensured proper handling of food and beverage items
Warehouse, Memphis, TN 03/09-01/10
Nike Factory
• General Laborer
• Shipping and Packaging
• Scanning
• Pilot Jack
• Sorting
• Scan gun
Peabody Hotel, Memphis, TN 05/06-12/08
Banquet Server
Greeted guests; answered questions about menu items
Prepared and set up tables and work areas for banquet events
Handled cash/debit card transactions and provided receipts to guests
Checkers, Memphis TN 03/05-08/05
Cashier
Prepared food and beverages for take out
sustained a clean work area
Assisted customers with cash/credit transactions
Fed Ex Forum, Memphis, TN 04/04-11/04
Customer Service Rep-Concession Stand
Sold beverage and food items to spectators at events
received money and made correct change to customers
provided excellent customer service and assisted with various choices of items
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