CCNA, A+, Windows Certified, Office Suite

Alex J. Helms ** Shady loop

springfield, or *****

**********@*******.***

541-***-****

OBJECTIVE

Seeking an entry level IT position to gain knowledgeable experience in

the IT / Technician Field Skills

Seeking an entry level Software/Hardware repair position to gain

experience Microsoft

Seeking a new experience, and a challenge to overcome Office Suite

Microsoft

Frontpage

EDUCATION TCP/IP v4 and

v6

Collin County Community College Network

Cisco CCNA Certification Class Troubleshooti

ng and Setup

Focused on the basics and fundamentals of Routing, Switching, DNS Network

Servers,TCP/IP v 4 and v 6 Configuration, Subnetting, etc Printer Setup

EXPERIENCE Partition

Edits

Professional Experience: HTML

Command

Sprint Prompt

Cellular Device Retailer January More

1 - March 2011

Sales Representative Operating

Systems

Acted as a 3rd party retailer indirect Sprint store, responsibilities Windows

were to sell cellular devices and attach key items to the purchase to 8.1/RT

meet the standard quota that was set for that week or month. Windows 7

Windows Vista

Radioshack January

2010-August 2010 Windows

Retail Sales Associate/Keyholder (Management), Mobile Device Vendor Server 2008

Sales associate responsible for recommending and selling the right Windows Home

product based on given scenarios, as well as maintaining store Server

cleanliness according to planogram, extensive and updated training over Windows XP

3 popular cellular carriers and devices (Sprint, T-Mobile, ATT).

Certification

ACS, A Xerox Company (July 11th, 2012 - February 2013) s

Call Center Service Rep

Handle phone systems, offer support for company client, either CCNA

technical, billing and accounting, sales, etc. Certification

Qualified for

Staples (March 2013 - December 2013) test, have

Resident Technician not obtained

Bench tech, fixing pc's for the clients, basic to advanced due to

troubleshooting and networking, tune ups, control turnaround time. funding

A+

Certification

Qualified for

test,

have not

obtained due

to funding

Contact this candidate