Customer Service Administrative Assistant
Resume:
Joshua D. White III
**************@*****.***
St. Clair Shores Michigan 48080
REAS OF SPECIALTY
A
Emergency Medical Human Customer Service
Technician Resources Accounts Receivable/Payable
Desk Top Publishing General Maintenance
Shipping/Receiving
Office Administration Landscaping Design
Photography/Videography Creative Writing (Published Playwright)
OMPUTER EXPERTISE
C
Desktop publication and graphic design featuring extensive knowledge in:
QuarkXpress Aldus Illustrator TypeStyler FileMaker Pro Adobe PhotoShop Aldus FreeHand
CorelDRAW Aldus PageMaker MicroSoft Office Suite products: Word Excel Publisher
Outlook PowerPoint Works
ROFESSIONAL QUALIFICATIONS
P
OFFICE ADMINISTRATION
Managed, maintained employee schedules, work distribution, and payroll; supervised the day to day activities in
data entry, telemarketing, customer service, and lead generation while maintaining office integrity; acted as
liaison to clients for both the organization and the company staff, utilizing communication, problem solving, and
conflict solution skills; established and regulated twenty four (24) separate budget lines, reconciled accounts
receivables and accounts payable; acted as the initial IT support person for all computer systems; hired and
trained, and supervised personnel on all aspects of company goals and expectations, and job descriptions and
duties, including but not limited to use of computer equipment and programs, all office equipment, shipping and
receiving, and mail distribution. Further responsibilities included filing, answering phones, and maintaining office
supplies.
EMERGENCY MEDICAL TECHNICIAN/DISPATCHER
Evaluated emergencies in order of medical priority and dispatched ambulances accordingly; dispatched and
scheduled non emergency transportation and driver personnel. Additional responsibilities involved customer
service, management of non emergency transportation, and the supervision of emergency and non emergency
transport crews. Customer service interaction involved direct and intricate interaction with the general public,
health care facilities, hospitals, and private and public health care institutions.
ORK HISTORY
W
VAGABOND TRAVELING THEATRE
8/2000 to present Entertainer IN, IL, MI, FL, MN, OH, WI, KY, & GA
THE UPPER DECK
11/2005 to 12/2006 Banquet Supervisor/Caterer South Bend, IN
CENTURY CENTER’S CENTERPLATE
11/2005 to 12/2006 Banquet Server South Bend, IN
A & T CONCRETE
3/2005 to 7/2005 General Laborer La Porte, IN
CMK LAWN SERVICES
2003 to 2005 Lawn Maintenance Technician New Carlisle, IN
INDIANA EMS
5/1999 to 8/2001 EMT/EMDispatcher South Bend, IN
UNIVERSITY OF NOTRE DAME
2/1996 to 3/1999 Senior Staff Assistant Notre Dame, IN
W. B. DONER & COMPANY
11/1994 to 1/1996 Graphic Artist Southfield, MI
CITICORP N.A.
2/1991 to 9/1994 Administrative Assistant Chicago, IL
G.A. ETTINGER & ASSOCIATES
2/1987 to 9/1997 Meeting Planner/Event Coordinator/DTP Evanston, IL
DUCATION
E
WAYNE STATE UNIVERSITY
1981 to 1984 Bachelor of Fine Arts Program Detroit, MI
UNIVERSITY OF MICHIGAN
1982 to 1984 Ecolé Internationalé de Marcel Marceau Ann Arbor, MI
ERTIFICATIONS/CERTIFICATES
C
WATER SAFETY INSTRUCTOR (WSI)
1975 Detroit, MI
EMERGENCY MEDICAL TECHNICIAN (EMT)
1994 Chicago, IL
SMART RECOVERY
2007 Facilitator Westville, IN
SiBLEY MANUFACTURING
Forklift Operator
2009 South Bend, IN
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