Customer Service Engineer

CURRICULAM

VITAE

Address:-kunal julka

S/o Mr. R.K.Julka

C/O 218 ganga nagar

Rishikesh Distt- dehradun

Mo:- 098********

Email:- ********@*****.***

Career Objective:

My main objective is to work as a member of a team in a well reputed

and dynamic organization which has the potential to unearth individual

excellence.An organization,that provides me an opportunity to apply my

technical,management,discussion making and communication skills,to

produce satisfying,innovative and successful solutions to problem that

may be faced.

Summary:

Around 4.5 years of experience in the field of Information

Technology and Techno Sale,

Engineering activities such as Assembling, Troubleshooting,

Installation of Computer Machine.

Computer Operation Maintenance & Handling Servers. Delivering and

implementing the solutions for Operation and Maintenance related

problems, Spares Forecasting, Maintaining Inventory Status and

proper manpower utilization, have good understanding of different

process related to desktop, laptop computer maintenance & networking.

Achievements:

Having Certification of Microsoft Planning, Implementing &

Maintaining a Microsoft Windows Server

2003 Server, Active Directory System Infrastructure.

Having Certification of Microsoft Planning, Implementing &

Maintaining a Microsoft Windows Server

2003 Server, Network Infrastructure.

Educational Qualification:

Senior Secondary Education ( 10+2 ) is passed out from Modern School

Rishikesh ( Uttranchal) in the Year of 2006 scoring second division

marks in aggregate .

Higher Secondary Education ( 10th ) is passed out from S.B.M. Inter

College Rishikesh of, Uttaranchal Board in the year of 2004 .

Technical Qualification:

Undergoing Master of Business Administration ( M.B.A ) in Human

Resource Management ( Dual Major ) & Information

Technology from I.A.S.E. University, Sardarshehr ( Rajasthan ).

Bachelor of Computer Application ( B.C.A.) from Omkarananda

Insititute of Management and Technology Rishikesh, affiliated to

H.N.B. Garhwal University, Srinagar, Garhwal.

Diploma in Jetking Certified Hardware & Networking Professional from

Jetking Institute of Hardware & Networking, Dehradun.

Microsoft Certified System Engineer (M.C.S.E.).

Proffessional Experience:

Presently my jobwork is reactify the computer problems home and

corporate users customers including networking .

. Worked with D.S.M., as a System Engineer jan 2010 to july 2012.

. Worked with Strategic Information Technology Pvt Ltd.Dehradun- Since

June 2006 to 2008 july as Technical Support Engineer.

. Worked 1 Year with Dreamz Craft Info Solutions Pvt Ltd in saharanpur

as Technical Support Engineer.

. Worked with 1 Year Creative Computer Services in Rishikesh.as

Technical Support.

Job Profile:

Troubleshoot the job of operation and maintenance in Computer Hardware

/ Maintenance.

Plan, Implement & Manage Group Policy, Active Directory System.

Plan, Implement & Manage - Routing & remote Access, Network

Security.

Troubleshoot the Delivering and implementing the solutions for

Operation, Maintenance & Network related problems.

Troubleshoot the Problem related to Exchange Server ( Outlook Express, MS Outlook, & Lotus Notes .

Services:

Systems Integration Services: Domain, Directory, File, Print, Mail, Proxy, Web,

Communication Services.

Network Integration Services: Networking Printing, Storage, Remote

Access etc.

Network Security: VPN, Gateway, Desktop Antivirus, etc.

Backup and Storage Implementation Services.

Facilities Management Services for PCs, Peripherals, and LAN and

Network Hardware.

Total IT Infrastructure Management Services & Remote Management

Services.

Troubleshooting Activities:

Assembling, Trouble Shooting, Installation of Computer Operating-

System.

Knowledge in of Operating System such as - Window-98, XP, 2000,

Computer Fundamental, MS-OFFICE.Dos etc.

Knowledge in of Servers such as Window-2000, 2003, Exchange, Linux.

Good Knowledge in Computer Assembling.

Knowledge of Exchange Server ( Outlook Express, MS Outlook, & Lotus

Notes ) .

Job Responsibilities:

1:-Installing and configuring Local area network(Lan), Wide area

Network (Wan), and terminal servers from network level to client level

with focus on all types of connectivity aspects.

2:-Troubleshooting all the VLAN related networks.

3:-Planning IP address Schemes for meeting the present and fiture

organizational needs.

Commissioning network equipment / computer hardware devices, routers

/ switches and software,ensuring maximum uptime.

4:-Installing, configuring and maintaining Operating systems,

Application Software and Antiviruses.

5:-Installing / configuring and troubleshooting printers, scanners

and other IT Hardware.

Strengths:

Innovativeness, Sincerity and love for challenges.

Key Skills:

Knowledge in of Operating System - 98, XP, 2000, win vista,win

7,Computer Fundamentals, MS-Office ETC.

Working Knowledge of Internet.

Good Knowledge in Computer Assembling

Committed, Ambitions & Friendly Graduate.

Comfort in talk to anybody.

Sound understanding of Work Environment & Delivery.

Excellent Technical Skill, Probing Skill & Communication Skill.

Be a Team Player.

Providing Excellent Customer Service.

Area of Specialization:

Computer Hardware and Advanced Networking.

Professional Skill in IT: Proficient in the following professional

Tools & Languages of I.T.

Technical support / Networking and Security Services / LAN / WAN

setups. Have rich Exposure in Troubleshooting complex technical issues

related to Networking in LAN/WAN, Wireless setups, Point to Point and

Point to Multipoint setups, Routing Protocols RIP, RIPv2, Desktop,

Laptop computers & OS. Stupendous communication, analytical skills

with a flair of understanding & empathizing with customers for the

best customer service.

Language Known:

Hindi

English

Wireless

Configuration, Planning Deployment and Maintenance Security Policies

including Remote Access.

Printers Scanner & Peripherals:

Diagnostic, Troubleshooting maintenance of Laser Jet, inkjet, dot

matrix printers and other peripherals given here in is true to

best of my knowledge.

Personal Information:

Father Name : Mr. R.K. Julka

Mother Name : Mrs. Raj Julka

Date of Birth : 17th of Oct 1985

Nationality : Indian

Permanent Address : 218 ganga nagar rishikesh Distt- Dehradun

I hereby declare that above mentioned information is true

to the best of my knowledge.

Date / / 2013

Place--- Rishikesh

Reference-

( KUNAL JULKA)

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