Customer Service Manager

Shauna Register

Admin Asst

DeSoto, TX

**************@*****.*** - 972-***-****

I am self motivated, goal oriented, and a enthusiastic presence in a team environment with the ability to be

analytical, problem solver, multi tasker and can easily adapt to new concepts and responsibilities. I have

working knowledge of Microsoft Office such as Word, Excel, Access, and Power Point. I have excellent phone

and work ethics, and an extensive background with working with the general public. Cash handling and

management experience as well.

WORK EXPERIENCE

Store Manager

Advance America - DeSoto, TX - December 2007 to January 2013

Responsibilities

My duties were making sure that the store is ran properly and meets the company’s standards as well as

following all of the required state and federal laws. Processing loans, saleing additional products that the

company offered such as money gram, c2c, prepaid debit cards. Performing weekly audits

Accomplishments

I was able to cut the bad debt down by half in both the stores that I ran. I also grew one of the stores that were

holding only seventy five checks to holding over two hundred checks within five months.

Skills Used

Customer service, cash handling, and working knowledge of how the office equipment, problem solving

Store Manager

Check N Go - Dallas, TX - March 2004 to October 2007

Responsibilities

My duties are making sure that the store is run properly and meets all of the company’s standards. Processing

new loans, taking payments, answering phones, and making sure that the customer is helped in a timely

manner. Doing general paperwork and making sure that all new hire employees are trained properly and knows

what the company expects of them.

Accomplishments

Promoting company growth and coming up with excellent marketing ideas that actually work.

Skills Used

Customer service, People skills, Problem solving

EDUCATION

Not yet received in Criminal Justice

Mountain View College - Dallas, TX

2002 to 2003

Diploma

Longview High School - Longview, TX

1994 to 1998

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