Sales Customer Service

Michael D. Horn **** Tuscany Drive ? Macungie, Pennsylvania 18062

(h) 610-***-****

(c) 610-***-****

**************@*****.***

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Operations/Training / Recruiting Expert

SALES / MARKETING ? CUSTOMER SERVICE ? MANAGEMENT

Dynamic, self-driven and results focused BSBA with 10+ years of leadership

experience

Award winning sales performer and business manager with a flawless track

record for meeting sales quotas, profitability goals and high service

standards. Keen analyst, strategic thinker and creative problem solver.

Possess superb management skills. Personable, articulate and persuasive

speaker. Outstanding trainer and gifted motivator with proven talent for

recruiting well-qualified employees and developing high-performers. Trained

recruiters for the US Army; designed sales / marketing programs. Led a

team of 20 plus and grew business and customer satisfaction for Roto

Rooter.

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CAREER TRACK

Satellite Manager / Operations and Sales Training Manager / Recruiting

Specialist 3/03 - 11/13

Roto Rooter Somerset, New Jersey / Wilmington, Delaware

Supply vision, energy and expertise vital for driving regional

business growth, optimizing customer satisfaction and P&L results for the

largest provider of plumbing and drain cleaning services in North America.

Develop, motivate and manage the performance of 20 plus technicians and

licensed plumbers. Devise strategies, plans and programs to achieve target

goals. Spearhead recruitment and training activities. Coordinate

scheduling; control operating budgets, inventory and administration.

< Personally led efforts planning and opening satellite office, including

budgeting, hiring and training staff, process development and

implementation, facilities design and management, and troubleshooting

to ensure corporate operational and financial expectations met and

exceeded.

< Created and placed results-getting print and internet job ads;

interviewed and advised candidates regarding opportunities available in

Pennsylvania, New Jersey and Delaware.

Sales and Recruiter Trainer 1992 - 2003

United States Army Harrisburg, Pennsylvania

Catalyzed vital recruitment efforts for this branch of the military.

Formulated strategies and action plans to achieve assigned performance

goals. Developed and presented sales training programs for recruiters,

station commanders and battalion level officers. Motivated, coached and

supervised the performance of all battalion recruiter trainers. Managed

budgets; compiled data to track progress; prepared and analyzed reports.

Led special initiatives.

< Designed programs in sales, marketing, multimedia presentations,

computer technology, time management and public speaking; named

Recruiter Trainer of the Year in 2002. (2000-2003)

< Orchestrated the opening of a large recruiting office in Miami;

controlled budgets; provided support services to the community;

achieved Number 1 ranking in South Florida. (1998-2000)

< Motivated and managed 12 personnel in the Miami office; provided

individual sales coaching and facilitated weekly group training

sessions.

< Directed recruiting station in Nashville; screened and counseled

prospects; trained junior staff in sales technique and community

marketing; named 1998 Top Producer in Battalion. (1996-1998)

< Managed the Raleigh recruiting station, staff, community relations and

college programs; met recruitment goals in competition with a large US

Marine base.(1995-1996)

< Traveled across the country making recruitment, army history and anti-

drug presentations to young adults; received Soldier of the Year Award

in 1995. (1992-1995)

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LEARNING CREDENTIALS

Bachelor of Science in Business Administration

Columbia Southern University, Orange Beach, Alabama

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REFERENCES And further data PROVIDED UPON ESTABLISHMENT OF MUTUAL INTEREST

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