Customer Service Quality Assurance

C ARLY TOD D

**** **** ***. ******* ******, AB

T7A 1K2

Cell 905-***-****

***********@*******.***

WORK EXPER I E NCE

U RS Flint, Fort McMurray, AB. J uly.

**** – Dec 2013

E & I Document Controller / Admin

• Create & maintain master binders for well pads, f low lines and drain tanks with all

superseded drawings and new received t ransmittals from the client.

• Ensure proper tracking and filing of all documents received by the Client’s Project

M anagement Team including Request for Information (RFIs), Quality assurance from the

client, as-built and turnover documents.

• Create & maintain a database and library of all drawings, specifications, and standards.

• Attend and contribute information during team meetings with regards to

current/outstanding issues and/or weekly process.

• Create and process invoices following cost codes and timesheets for payroll.

• Enter and file employee expense reports, hire on packages, submit camp and orientation

forms to client as well as termination forms.

• Ensure that e-mails get sent out on a daily basis to inform the client of test schedule

updates, changes as well as daily force reports of all Flint employees on site.

• Procurement and material handling of cable, lamicoid, instrument and device tags.

Spoiled Sports, Bowmanville, ON. J an. 2011 –

A pril 2013

Administrative Team Lead /Coordinator

• Oversee and execute all administraive activities, including secretarial, word processing,

clerical and reception.

• Purchase and control all office supplies.

• Database management; execute reports and generate mailings.

• Supervise and monitor workflow through the office; review process for efficiency.

• Help with promotional events such as open houses and snowmobile/motorcycle shows.

• Design and maintain the website

• Monitor t rends to ensure that the company was ahead of the competition and also

marketing to the r ight customers

General Motors, Oshawa, ON. Aug.

2011 – Dec. 2012

T PT Assembly l ine

S howcase Snowboards, W histler, BC. Aug. 2010 –

A pril. 2011

W histler Blackcomb/Customer Associate

Eu ropa Salon & Spa, K elowna, BC. Nov.

2009 – Aug. 2010

S tylist

ED UCAT ION

Durham College, Oshawa, ON. Sept. 2011

– A pril 2013

Sports Administration

G raduated

Courses: Sports Marketing, Communications, Computers, Managerial Accounting, Human

Resource Management, Facility Management, Sales and Public & Media Relations.

PROFESSIONAL D EVE LOP M E N T

Participated in

• SMWW NH L Draft Career Conference, Pittsburg, PA 2012

• Sport Business Conference, Durham College, ON 2012

• M LSE Career Seminar, Toronto, ON 2012

• Toronto Argonauts Sports Seminar, Toronto, ON 2011

• PrimeTime Sports and Entertainment Conference, Toronto, ON 2011

SK I L LS

Customer Service

• Analyze specific needs of customers to provide exceptional service

• Listen to requests and provide appropriate services

Leadership/Management

• Maintain a productive atmosphere to positively motivate and organize employees to

meet higher performance standards

• Excel at building t rusting relationships with customers and colleagues

• Operate a team through the planning and executing stages of fundraisers

O rganization

• Apply excellent planning and organizational skills, along with a high degree of detail

o rientation

• Solid work ethic that utilizes optimal effort in successfully completing tasks

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• Thrive in environments requiring ability to effectively prioritize and juggle multiple

p rojects

• Deliver information effectively verbally and in writing

• Identify, analyze and improve complex work procedures

• Take initiative with minimal supervision

Computer

• Strong proficiency in all Microsoft Office programs (Word, Excel, PowerPoint, Outlook)

• Use computer-based technologies to locate, access, evaluate, store and retrieve

i nformation.

• Ability to work with several operating systems, including Windows and Mac OSX.

VOLUN T EER EXPER I E NCE

CLAX Durham Tu rfdogs Assistant of Game Day D i rector, Oshawa, ON

2013

Toronto Rock Game Operations, Toronto, ON

2012

Toronto Argonauts Footbal l Club P romotional Team, Toronto, ON

D i rector for Major Series Lacrosse Brookyln Redmen, Brookyln, ON

C LAX Durham Tu rfdogs/Oshawa M achine Game Host, Oshawa, ON

H ockey H a l l Of Fame I nduction Ceremony, Toronto, ON

2011

Brimacombe Ski/Snowboard Swap, Oshawa, ON

Walk For Water, Kelowna, BC.

2010

Cops for Kids, Kelowna, BC

Big Brothers & Big Sisters, Toronto, ON.

2009

Veteran’s Ride, Toronto, ON.

Ride for D i abetes, Toronto, ON.

REFERENCES

Jason Doucet – 780-***-****

R ichard Ginn – 905-***-****

A ndy Cowden – 780-***-****

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