Customer Service Assistant

Jacqueline Conway

*** ******** ****** ***. *** Baltimore, Maryland 21217

*********@*****.***

410-***-****

OBJECTIVE: Seeking a challenging position that will allow me to utilize my unique

skills, education and abilities which will allow me to be a part of a team that contributes

towards personal and professional goals.

EDUCATION: 02/2012- 08/2013

Bachelor of Science in Criminal Justice

Kaplan University

GPA 3.14/4.0

Associate of Applied Science in Criminal Justice 08/2008- 12/2009

TESST College of Technology, Towson Campus

GPA 3.0/4.0

PROFESSIONAL EXPERIENCE:

House of Ruth, Maryland 03/ 2013- 11/2013

Operation Assistant

• Received, directed and relayed telephone messages and fax messages

• Provided word-processing and secretarial support

• Maintained an adequate inventory of office supplies

• Developed and maintained a current and accurate filing system

TESST College of Technology 02/2009-12/2009

Student Financial Aid Assistant

• Provided front line customer service to visitors and students

• Served as first point of contact for students, faculty and staff calling or visiting the

financial aid office

• Assisted with filing, photo copying, scanning, faxing and typing

• Compiled and computed all relevant data and maintained appropriate filing

Assisted in creating and maintaining all student files

•

St. Joseph Medical Center

Laboratory Assistant 12/2003-09/2008

• Collected and analyze body samples, such as blood, urine and tissues

• Recorded data in patient records

Collected, preserved and labeled a minimum of 2000 human specimens per day

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