Customer Service Quality
Resume:
Jamea Smith
*** **** ***** ******, *********, Ohio 44108
**********@*****.***
CUSTOMER SERVICE PROFESSIONAL
More than 7 years successful experience in customer service and
Profile
•
support with recognized strengths in account maintenance and problem
solving
1. Possess solid computer skills.
2. Excellent working knowledge using both IBM and Mac systems;
Microsoft Excel, WordPerfect, Microsoft Word.
3. Ability to train, and motivate, customer service employees.
4. Experienced professional with a successful career in banking,
and administration
5. Excel at interfacing with others at all levels to ensure
organizational goals are attained.
6. Possess excellent interpersonal, analytical, and organizational
skills.
7. Excel within highly competitive environments where leadership
skills are the keys to success
8. Possess National Mortgage Licensing System (NMLS)
registration
Increased customer retention
Synopsis of Achievements
•
Produce a numerous amount of new customers totaling of 500k of
•
investments
1. Selected to be a tester for the new system with the IT Team
2. Assisted with the customer satisfaction survey, drastically
reducing potential problems.
Lender Processing Services, Solon, OH 2012
Employment
Present
Conveyance Coordinator
Reinforced Customer Service Resolution with
1.
internal and external customers
2. Meets and exceeds all productivity and quality
standards
3. Quickly and effectively solves customer challenges.
4. Compares current data received from the client with
historical information already entered into the MSP
system (ie. address, property description, occupancy
status, etc.),
Reviews department reports and places orders
5.
Communicates directly with client via email and
6.
phone to obtain missing information
7. Follows established guidelines and parameters set by
HUD and clients
8. Reviews and documents HUD approvals and ensures
work approved is work ordered
9. Escalates to Supervisor any order entry issues that
need further scrutiny or review
Dollar Bank, Cleveland, OH 2011 2012
Personal Banker Float
Opened all types of liability and asset accounts
1.
(checking, savings, CDs, IRAs, and loans)
Established proper identification of new customers,
2.
and assisted customers with all of their financial
questions
Initiated conversations to uncover customer needs
3.
and promote Dollar Bank products and services
Promoted good customer relations by consistently
4.
providing quality service with a friendly demeanor,
can do attitude, and willingness to help at all times.
5. Assisted in performing the duties of a teller and
balancing the branch vault and ordered cash from
Brinks
6. Attended off site banking events to bring in new
banking business
Indiana Wesleyan University, Independence, OH 2011
Education
Current
References and Further Employment Furnished Upon Request
Contact this candidate