Customer Service Manager

Location:

Posted:

December 05, 2013

Carlos Miguel Morillo 305-***-****

*******@*******.***

Core Competencies:

Logistics operational procedures and implementation, Supply Chain Management, Inventory Control,

quality control.

Excellent communication, customer service, and sales skills which have allowed me to meet and

exceed company goals and objectives.

Leadership abilities, Relationship builder and networker

Employee development, training and retention cognizance

Computer proficient in MS Office, Accpac

Bilingual, English and Spanish proficiency.

Professional Experience:

Digital Graphic System Miami, Florida

Logistics Manager 2006-2013

I was responsible for planning, organizing and managing the day-to-day operations and activities in the

warehouse. Supervising and coordinating activities of the warehouse team in regard to receiving, shipping,

truck loading inbound and outbound freight; monitor the accuracy on filled customer orders/invoices. Organize

and supervise quarterly Inventories and cycle counts; assist operations manager on resolving discrepancies.

Maintain a safe working environment, keep warehouse activities efficiency and promoting employee

development to enhance the team’s performance levels.

ABC Distributing Inc., Miami, Florida

Assistant Manager 2005 - 2006

Shipping Supervisor 2002 -2005

Inv. Cycle Counter 1997-2002

Develop strong affiliations with management and employees to foster a cohesive team spirit. I was responsible

for coordinating scheduling with pulling supervisor to insure that shortage request and transfers were completed

in a timely manner. Holding daily meeting with staff to communicate shipping expectation and keep a secure

work environment. Making subordinates accountable for production standards established by myself. In

charged of a staff of 25 employees; responsible for coordinating the scheduling of activities with QA, Inventory,

storage and traffic departments to ensure offloading schedule was maintained and verified.

Verify any box not in original master case for quantity and item number, tag warehouse location with the

appropriate date after the cycle count is completed, recount item/location as requested by Inventory Control

Supervisor.

NYC Board of Education Middle school 80 Bronx, NY

High School Mathematics Teacher 1993 - 1997

Created and implemented daily Lesson Plans, Planning and producing Math Audio Techniques videos in order

to help develop students Math Skills.

Education:

Universidad Central del Este, Santo Domingo, Dominican Republic 1982-1987

BA, Agricultural Engineer

References will be furnished upon request