Customer Service Administrative Assistant
Resume:
Jazmyn Alsina
Irving, TX *****
*********@*****.***
Professional Profile
Dedicated, focused, and versatile Administrative Assistant / Customer Service Representative seeking a role of increased responsibility and authority. Able to manage high volume of incoming calls, excels at prioritizing as well as completing multiple tasks simultaneously while handling in-person inquiries from guest, colleagues and management to achieve company goals.
• Microsoft Office
• Word, Excel & Outlook
• Front Desk Management
• Hotel & Hospitality Service
• Beverage & Food Service
• POS, WinPM and Opera
• Result Oriented
• Time Management
• Problem Solver
• Self-Directed
Professional Accomplishments
Administration
• Demonstrated proficiencies in fast pace front desk operations, customer and guest support.
• Proven general office abilities such as receptionist duties, filing, fax, email, answer multiple phone-lines and direct foot traffic.
• Worked to improve internal systems developing spreadsheets and reports for management.
• Complied with all Brand policies & procedures ensuring inventory control; supporting sells and Brand propositions.
Customer Service
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
• Investigated all necessary information and data to ensure proper billing, payment and invoicing.
• Achieved marketing, sales and promotional goals set my management designed to increase customer satisfaction and revenue.
• Responsible for cash handling, transportation (dispatch & driver), overall cleanliness and basic maintenance of guest and customer areas.
Food & Beverage Service
• Provided complete guest experience; to include the Gallery Host Stand, Gallery Bar, Bakery Café and Guest Kitchen.
• Greeted and assist diners to include catering, guest services, banquet, corporate event planning and meetings.
• Responsible for kitchen operations such as food preparation, food & beverage service, cleanliness and maintenance.
• Worked both with a team and as an individual seamlessly.
Work History
Gallery Host
Hyatt Place, Irving TX
Feb-2013 to present
Server/Greeter
Buffalo Wild Wings, Irving TX
Aug-2011 to Feb-2013
Sales Associate/CSR
Charlotte Russe, Grapevine, TX
Jul-2010 to Sep-2011
Education
Bachelors of Art
Northlake College, Irving TX
Currently pursing degree in Art & Hospitality Management
Certifications & Qualifications
• TABC Certified
• Safe Serve Certified
• Drive Fleet Certified (commercial vehicle)
• Dispatch Coordination
• Reservation Setting
• Health Inspection Reporting
Contact this candidate