Customer Service Sales

Kayla M. Haywood

**** **** ******* ******, ****** Arrow, OK 74012 • 918-***-**** • *********@***.***

SUMMARY OF QUALIFICATIONS

• Proficient in Microsoft suite including Excel, Word, Outlook, and PowerPoint

• Strong ability to interact and communicate effectively by reading, writing, and speaking fluently in English

• Strong attention to detail, quick learning capability, and great at multitasking and time management

• Ability to work well under pressure, take directions, and delegate as necessary

• Research savvy by use of internet related searches and other applicable materials

• Ability to read and interpret documents including contracts, reports, policies, procedures, etc.

• Seven (7) consecutive years of superior internal and external customer service and reliable attendance

• Highly analytical and aware while keeping the company’s and its clients’ best interests in mind

EXPERIENCE

Oil & Gas Document Scanner- Temporary Assignment

EquityMetrix employed through Robert Half, Tulsa, OK November 2013 to Present

• Sort and scan individual well and lease records into specific category folders for the Land Data Analysts

• Use of Mineral Trust database to enter document information

• Track daily goals and project progress via Celoxis and Google Drive

Customer Solutions Analyst for the Executive Office- Temporary Assignment

Direct Energy employed through Primary Services, Tulsa, OK June 2013 to Nov. 2013

• Use of multiple internal databases to thoroughly investigate and respond to escalated complaints received

from external sources such as the Better Business Bureau, Public Utility Commission, etc.

• Ensure responses are in compliance with regulatory guidelines and perform final root cause analysis

• Identify applicable corrective and preventative actions to facilitate complaint closure

• Work closely with other departments to perform necessary tasks and resolve customer concerns

Complaint Resolution Specialist

Better Business Bureau, Tulsa, OK July 2010 to June 2013

• Data entry and use of a specialized database to create reports and process consumer complaints

• Help resolve consumer concerns of business practices by using critical and cognitive thinking skills, in-

depth research, federal and state regulations, and displaying proficient phone etiquette.

• Assist with additional special projects including investigations and reviews of subject companies

• Initiated social responsibility programs including a recycling program and donations for the Angel Tree

• Contributed to increase in Operation’s 2012 stats by 42% by providing exceptional service

Sales Associate

Macy’s- Promenade Mall, Tulsa, OK June 2008 to June 2010

• Train new employees for sales positions

• Meet daily sales goal within 15% each day

• Help customers in decision making and problem solving relating to their purchase or store credit account

• Tend cash drawer keeping an accurate count of funds at the beginning and end of each shift

EDUCATION

Bachelor of Science in Business Administration

Oklahoma State University, Tulsa, OK May 2013

Majors in General Business and Management

Minors in Human Resource Management and Marketing

Associate of Science in Business Administration

Tulsa Community College, Tulsa, OK May 2010

Business and Office Management/Entrepreneurship

Tulsa Technology Center, Tulsa, OK May 2008

National Technical Honor Society, GPA 4.0

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