Customer Service Engineer
Resume:
Marcelle E. Diorio,
Home Phone:
***** ****** ****. ****** *****:
Taylor, Michigan 48180 Email:
********@*******.***
Objective
A full-time position utilizing extensive customer service experience,
chemical laboratory experience,
and highly successful communication skills
Special Training and Skills
. Wayne State University College of Engineering course: Computers, MS
Word, Excel, Visual Basic
. Strong math and computer skills including MS Word and Excel; familiar
with PowerPoint and SAP
. 5+ years recent customer service experience in retail
. 3+ years as a Laboratory/Plating/QC Technician, Research Assistant,
and Production Engineer
. Excellent oral and written communication skills
Education
Health Career courses: Psychology, Pharmacology, Sociology
Henry Ford Community College, Dearborn, MI, 2010-2013
Graduate courses: Education - secondary school Chemistry, Math &
Science
Wayne State University, Detroit, MI, 1998-2000
Bachelor of Science, Chemical Engineering plus 25 Biology credits
Wayne State University, Detroit, MI, 1981
Experience
Dietary Aide (Contingent), Tendercare Health & Rehabilitation Center,
Taylor, MI 05/21/13-Present
. Assists in preparing, transporting, and serving food to residents;
and in cleaning/dish-washing
Laboratory Technician, Carmeuse Lime & Stone, River Rouge, MI
02/25/13-03/05/13
(through Kelly Services/ Detroit), Eight-day temporary
assignment
. Tested samples of product used for steel-making and waste water
treatment in up-to five categories
Greeter/ Cashier/ Pharmacy Technician, Walmart, Taylor, MI 02/11-
9/12
. Served, assisted, and greeted customers at the register and the
door
. Assisted pharmacist(s) by inputting, filling and trouble-shooting
prescriptions; re-stocked shelves
Greeter, Meijer, Taylor, MI 09/06-11/10
. Used customer service and phone skills to assist with ride-on
carts; and to direct customers
to specific items in various departments throughout the store
Quality Technician, Uni-Solar, Auburn Hills, MI 04/06-05/06
. Performed L / H-Visual, Adhesion, Spire, and Oriel tests on L-
strip/ H-slab solar cells
. Wrote disposition forms to accept/release while grading solar cell
runs based upon test results in eight categories
Applications Lab Technician, BASF Wyandotte, Wyandotte, MI 09/05-
10/05
(through Adecco Staffing/Taylor), Six-week temporary assignment
. Worked with resins in the Coatings and Colorants Lab to run
curing/Kempf testing
. Managed projects to assist chemical engineer using water/solvent
borne, resin/pigment/paint formulations by mixing and testing for
pH/Acid Value, fineness of grind, and viscosity
Laboratory Technician, D.A. Stuart (Eppert Oil) Company, Detroit, MI
06/97-01/98
. Ran various routine tests (pH, titration, and flash point) on field
samples
including coolants and quench oils; and tensile strength
tests on metal.
Plating Technician, Universal Super Abrasives, Inc., Romulus, MI
04/97-05/97
. Performed hands-on tank work to change anodes/electrical
connections,
maintain/monitor nickel solution, and pull out plated rolls for
machining.
Quality Control Technician, Fitzgerald Finishing Company, Detroit, MI
10/84-02/85
. Chemically analyzed tank solutions from the copper plating line and
the phosphate coating line
by titration.
. Determined coating weights of phosphated and painted automotive
parts.
. Updated computer database.
Research Assistant, Wayne State University School of Medicine,
Detroit, MI 01/84-04/84
Department of Pathology
. Analyzed graphical data from the Flow Cytometer using DNA fitting
programs on the computer.
. Collected and prepared human lymphocytes from whole blood used for
DNA histograms.
Research Assistant, Michigan Cancer Foundation, Detroit, MI 01/83-
01/84
Instrumentation Center, Department of Experimental Therapeutics
. Analyzed Vitamin A retinoids, nitrosoureas and Amphotericin B by
reverse-phase HPLC.
Production Engineer, Olin Corporation, McIntosh, Alabama 06/81-04/82
Chemicals Group
. Responsible for the Boilers, the Diaphragm Caustic Evaporators,
and the Cooling Water Towers.
Other areas included the Diaphragm Cells and the CIBA-Geigy
Hydrogen Compressor Unit
(Mercury Cell Area).
. Managed projects; coordinated water treatment meetings.
. Prepared plant material testing reports.
. Monitored materials/equipment performance.
. Investigated process operations/procedures.
Awards and Societies
. Member, Phi Theta Kappa, Henry Ford Community College, 2013
. Women of Wayne Alumni Scholarship, 1996 and 1998
. Merit Scholar Award, Wayne State University, 1976 - 1980
. Member, American Chemical Society (Anachem), 2000 - 2013
. Member of ESD, Engineering Society of Detroit, 1994 - 2011
. Student Member of MSTA, MI Science Teachers Association, 1999 -
2002
. Member of AIChE, American Institute of Chemical Engineers, 1996 -
2001
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