Customer Service Manager

Monterrio Goodwin Cell: 704-***-****

**** ********* **** #*** acbfn0@r.postjobfree.com

Charlotte, NC 28226

A highly talented, goal directed individual seeking a long lasting professional career which

OBJECTIVE

will allow for progress in terms of skills/expertise .10+ years experience of driving and delivering products

for different companies while maintaining a Commercial Drivers License. Experience with forklift, box

trucks, and tractor trailers.

EDUCATION High School Diploma (Academic Curriculum), (1988-1991)

Kingstree Senior High School, Kingstree, SC

EXPERIENCE

08/13 to Present Pam Transportation

Tontitown, AR- Truck Driver

• Made deliveries to various facilities, ensuring supplies were transported from one location to

another- Studied GPS routes to judge the best way to reach the destination.

• Ensured the safe storage and proper packaging of all supplies prior to transportation-Checked

that the deliveries/supplies were in accurate quantity and quality and subsequently loaded

stock/merchandise onto the truck if specified by QUALCOMM instructions.

• Ensured proper cleanliness of interior/exterior of truck at all times.

• Reported all malfunctions to supervisors-Monitored performance of vehicle to prevent the

possible chance of breakdown in the middle of the transfer process, leading to serious loss.

• Ensure the trucks were in working and proper condition before starting any route.

• Maintained the truck in proper condition by scheduling timely service and repairs.

• Knowledgeable of safety regulations and procedures.

07/07 to 04/13 Courier Express Inc.

Charlotte, NC – Delivery Driver/Warehouse Worker

• Complete assigned deliveries daily in a timely manner

• Ensure truck is loaded safely and securely.

• Provide exceptional customer service during course of deliveries.

• Scheduled and organized appointments and expectations of each customer’s

needs.

• Building and maintaining a professional relationship with each customer.

• Assist in training and evaluation of prospective new drivers.

• Documented and managed the inventory control system in the computer

placed in the warehouse using scanners and bar code readers

• Responsible for delivering mail and office supplies valued at $200,000

12/03 to 07/07 Delivery Specialist Inc.,

Charlotte, NC – Delivery Driver/Assistant Manager

• Responsible for assisting the Warehouse Manager in the

successful and timely flow of production work.

• Assist with and oversee all work that is set-up during the day.

• Deliver and pick up materials as needed, operate Agency

vehicles when necessary.

• Responsible for working with the Warehouse Manager to ensure

accurate and timely shipping and receiving of all subcontracts

• Responsible for delivering medical supplies valued at $250,000

• Execute deliveries at the time requested or scheduled by the customer

• Accustomed to working under high-stress and harsh weather conditions.

11/00 to 12/03 Momentum Logistics Inc.

Charlotte, NC – Delivery Driver

• Maintained 100% accountability of property valued at $500,000.

• Responsible for monitoring inventory supplies and filling orders as needed.

• Deliver medical supplies to various suppliers and film for photo shops

• Responsible for picking up money bags from airport to transport to selective banking

center

• Deliver product and material goods in a safe and timely manner

• Responsible to load/ unload deliveries using a hand truck and other

mechanical delivery assistance devices

• Ensure completion of required paperwork all while providing customer

service during process.

05/98 to 11/00 Continental General Tires

Charlotte, NC- Forklift Driver/Bandbury Operator

• Responsible for transporting materials from one area of the facility to another as

instructed per daily task sheet.

• Set up chemicals and specs to be mixed to create rubber.

• Responsible for the cleaning and maintenance of all machines.

• Responsible for loading /unloading materials onto or off pallets.

• Perform routine checks on materials and equipment.

• Operate forklift and reach truck to unload/ move components for storage, staging or

placement into bin locations.

• Stock and rotate materials necessary.

• Maintain safe and clean work environment by keeping shelves, pallet area and

workstation neat.

• Other responsibilities include: Handling and organizing all materials to

minimize damage, operating forklift equipment and performing routine

maintenance during down time, safely and neatly maintaining storage areas,

entry and exit points, and all high traffic avenues of the facilities to allow for

unobstructed safe passage

Contact this candidate