Customer Service Technician

BRADLEY GIBBS

*** ******** **. *******, **. ***** 775-***-**** ***********@*****.***

SPECIFIC SKILLS

• Certified Electronics Technician CET

• Ability to read, understand and work from schematic diagrams and blueprint specifications

• Soldering. Both surface mount and through hole

• PLC and Motor Controls

• Excellent analytical and problem solving abilities

SPECIFIC KNOWLEDGE

• Certified Customer Service Specialist

• Mastered Gaming Machine Technologies

• Excellent software knowledge of Windows XP, Vista, Windows 7, Server 2003, 2008, MS Office Suite,

Novel, Unix, Linux, AS400

• Fully versed in operational test equipment: Oscilloscope, Signal generator. RMS meter, and all office

machines.

APPLICATION OF SKILLS & KNOWLEDGE

Computer Housecall, Fernley, NV. Computer Hardware Technician 2004-

present

• Troubleshooting/resolving PC hardware issues. e.g. HD, RAM, MB, OS installation, Updating of

programs, and drivers

• Circuit board testing on PC motherboards, power supplies, and peripherals

• Installing power supplies, and various other computer parts

• Building Personal Computers

• Soldering of laptops and desktop PCs (through hole and surface mount)

AT&T, Reno, NV. Internet Technician

2013

• Telephone contact for ATT customers with problems with ATT DSL internet service

• Troubleshoot and resolving residential and business network issues using ATT software tools

• Escalation and coordination with other departments to resolve network, line and system problems

Peppermill Casino Resort, Reno, NV. Electronics Technician AV/TV Department 2011-2013

• Responsible for:

o Managing video advertising using SCALA player control

Used manufacturers diagrams and data to trace component input and output signals

Used Blonder Tongue encoders and audio amplifiers

Used Crestron controller to control video outputs throughout entire casino

o Managing all video servers

o Trouble shooting and repair of all Audio/Video and TV units to component level for 1632 guest rooms

o Installation/maintaining TV advertising and video art units for live performances throughout entire facility

o Internet phone support for hotel guests as well as various departments onsite

o Refurbished VCR, DVD and Televisions by salvage and repair of used parts

NCR, Reno, NV. Router staging technician

2011

• Install firmware programming on Cisco routers, switches and catalysts

• Programmed Cisco 2900Install IP addresses and protocols for end users: IRS, State & Federal

governments, banking institutions & educational institutions and programmed hundreds of modems to site specifications

EDUCATION

• Associates Degree: Electrical Engineering & Computer Technology

• Career College of Northern Nevada, Sparks, NV 2009-2011

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate