Security Ananlyst

Deborah Blake

**** ******* **, * ** Antonio, T X 7 8261

Home: ***/***-**** - * ***: 702/403-8595 : d ********@*****.***

Qualifications

* ***** ** ********** **** the Cyber Incident Strong analytical skills

Response TeamDetailed, clear communication skills

2 years of experience developing, monitoring, and Diligent in supporting departmental goals

reporting on Information Security Performance

M etrics

2 years of experience using RSA Envision to detect

and report unauthorized access to the Clearwire

network

2 years of experience creating reports that would

enable greater network visibility for possible Internal

network breaches

2 years of experience applying Information Security

standards with a multinational Internet Service

Provider

2 years of experience detecting, resolving, and

reporting identity, and billing fraud with customer

accounts

10+ years technical help desk and customer service

support roles

Technical Skills

Operating Systems Windows Server 2000/2003,XP,Vista,7

Protocols TCP/IP, DNS, DHCP, SMTP, POP,IMAP,SSL,FTP,UDP

Telnet, ICMP

Mail Systems Exchange 2000/2003,IIS,Outlook,OWA,OA

Hardware HP, Dell, IBM, Macintosh, VOIP, WiMax

Wireless Belkin, Linksys, Dlink setup and configuration

Security RSA Envision, OSSIM(AlienVault)

Tools Sandvine, SCCM, Equifax, FastData,

Professional Experience

Enterprise Security Analyst

October 2011 to September 2013

Clearwire - Las Vegas, N V

Assisted in developing and maintaining ongoing processes in regards to Incident Response Standards

Assist in establishing metrics required to assess threats and vulnerabilities to the Clearwire network

Provide response to network and computer related incidents such as virus infections, hacker attempts, breach of

personal and customer information

Account Verification Representative(Fraud)

July 2010 to October 2011

Clearwire - Las Vegas, N V

Identify and correct account issues that are customer impacting and possible Risk Management issues

Respond to escalated Identity, Credit, and or Billing fraud incidents

Responsible for complete account review and resolution

Process credit requests, and review credit history for activations

Technical Support Representative

March 2008 to July 2010

Clearwire - Las Vegas, N V

Resolve inbound technical support issues regarding Clearwire service and or equipment

Exhibit Service Coordinator

August 2005 to February 2007

G.E.S Convention Services - Las Vegas, N V

Assisted convention customers with pre-show arrangements. Scheduled labor, freight, all booth materials

Resolved post show issues concerning labor, freight, and materials

Coordinated with other cities for pre and post show events or resolutions

Technical Support Representative

July 2000 to January 2005

UPS Teleservices - Las Vegas, Nv

Resolved UPS Worldship, and Online UPS software and hardware issues.

Escalated open issues to Field Service technicians

Educated customers with shipping on various platforms

Transferred to support UPS stores

Resolved all software and hardware issues relating to the UPS stores

Resolved internet connectivity including VPN, and Networking issues

Accomplishments

Reduced International Call fraud activity by promoting proactive customer information campaign

Created additional reporting for greater network visibility to provide additional security for possible internal

vulnerabilities

Education and Training

Enterprise Security/Security Basics, 2012

Training Course - Las Vegas, N V

8 week course in Security Basics. Instructor Ivan Campbell,

CISSP

Advanced Technology, 2000

Lowry Higher Education of Advanced Technology - Denver, C O

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