Customer Service Manager
Resume:
RAYMOND RAMIREZ
*** *. *** ******, **** F-*, Upland, CA 91786
Home 909-***-**** * Cell 909-***-**** *
*******.*********@*****.***
OPERATIONS / PRODUCTION MANAGEMENT
SUMMARY OF QUALIFICATIONS
Strong and decisive operations leader with organizational, team building,
and planning skills. Maintain focus on high quality standards and bottom-
line profit improvement. Interact well with staff members; resolve
problematic situations in a diplomatic manner. Develop strategic
approaches and creative solutions to cost effectively process customer
orders. Core knowledge and skill areas include:
> Leadership & Supervision
> Production Operations
> P&L Management & Cost Control
> Workflow Planning
> Productivity & Efficiency Enhancement
> Product Packaging
> Inventory Control
> WMS (ex: Accuplus, Camelot)
> Safety Standards Compliance
> Fluently speak and read Spanish
> Able to work in a fast paced environment
WORK EXPERIENCE:
NOV 2008 - AUG 2013 CBS / LOGISTICS TEAM
WALNUT, CA
Warehouse Manager
Responsible for all warehouse operations i.e. Supervision of
65 employees. Offloading of inbound
Ocean containers (15 - 30 daily) Outbound shipments (small
pkg., Ltl, Full truckloads) Production Dept.
Stock replenishment, Order pulling, Special Projects, Safety,
Housekeeping, Temporary labor, Employee
Performance Reviews, Ordering warehouse supplies (shrink wrap,
pallets, cleaning supplies, corrugated)
Interfacing with Customer Service Dept. on daily basis. P &L
April 2008 - Oct. 2008 Crocker Global
Rancho Cucamonga, CA
Warehouse Manager
Coordinate all phases of shipping/receiving, storage, maintenance,
purchase raw materials and inventory control. Managed a full service
department of 30+ staff members encompassing Shipping & Receiving,
Production, Pickers and Packers. Monitor correct allocation of labor
expenses. Accountable for the warehouse maintenance, safety,
troubleshooting of customer's orders and meeting all quality and
efficiency objectives.
2005 - 2008 EC Logistics
Whittier, CA
Warehouse Operations Manager
Responsible for maintenance for all incoming and outgoing shipments
in the warehouse. Supervision of warehouse staff. Responsible for
the tracking of all shipments for the purpose of inventory control.
Responsible for the integrity of all processed customer orders.
Responsible for the negotiation of freight charges and outside
processing charges with all major freight provision providers.
Responsible for all aspects of inventory control including purchasing
of raw materials.
2003 - 2004 Service Connection
Ontario, CA
Warehouse Supervisor
Supervision of the shipping and production departments. Managed time
sensitive purchase
orders on tight shipping windows. Coordinate daily production
activities such as weekly replenishment orders for large retailers.
Contract temporary labor when necessary with onsite staffing agency.
Schedule carriers for outgoing shipments raging from 15-25 full
truckloads per day. Supervise approximately 20 company employees and
5 -25 temporary employees.
2000 - Sept. 2003 Dependable Distribution Centers, Inc.
Los Angeles, CA
Production Supervisor
Supervision of production/assembly department
consisting of approximately 50 employees in Softlines Division.
Performed time studies on employee's productivity per hour to analyze
production per hour and profitability. Monitored inbound containers
from China and outbound shipments by distribution center.
Responsible for inventory control, sorted RTV'S from damages to first
quality, light customer service, and coordinate production activities
such as retail ticket application, pick and pack, and weekly E.D.I.
replenishment orders for large retailers such as Kohl's, Macy's, Wal-
mart, Sears, K-mart, Target, etc. Managed staff to meet store
deadlines under budget and ahead of schedule. Executed production
schedules to ensure product is shipping on time. Enforced safety
regulations and quality policies.
1999 - 2000 Circle International El
Segundo, CA
Warehouse Supervisor
Supervision of warehouse staff consisting of 20 employees.
Responsible for coordinating all international incoming ocean
containers to receive in and unload. Responsibility of all aspects
of inventory control as well as purchasing of shipping supplies.
Serviced as a third party logistics for Airwalk Shoes. Responsible
for all work schedules for warehouse personnel and the contracting of
temporary labor when necessary.
SKILLS
*Microsoft Excel
*Windows 2000
*60WPM
*Customer Service
REFERENCES
Bob Frankel
Bag Bazaar
Vice President West Coast Operations
***.*******@*********.***
Steven Mishan
E. Mishan & Sons
Chief of Operations
212-***-**** Fax
Abe Shalam
Rugged Equipment
President
***@***********.***
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