Customer Service Sales
Resume:
Res: 905-***-****
Cell: 647-***-****
Email: *********@*******.***
Tamer Zakhary
Summary:
I am individual with extensive experience in product engineering management
and manufacturing, capable of working well in a fast paced environment. Has
a natural and approachable leadership style and knows how to build strong
relationships with internal and external stakeholders. Enthusiastic and can
manage challenging tasks in a calm and confident manner. Highly
trustworthy, discreet and handles all responsibilities in a professional
manner. I believe I would be an asset to any organization seeking a loyal
employee who can make a positive contribution.
Key Strengths:
. Excellent interpersonal skills and customer focused
. Ability to work equally well in a team or alone
. Highly organized, efficient and accurate
. Always completes tasks in a timely manner
. Ability to multi-task without losing focus
. Ability to lead, train and motivate others
. Proven performance, results oriented attitude
. Easily adapts to change and learns new concepts quickly
Work Experience:
OE Quality Friction inc.
May 2010 - Present
Manufacture of automotive brake pads to OEM and Global Aftermarket
Product Manager:
. Work with customers to develop specialty made products (TTC,
Honeywell)
. Manage an annual budget of $500 000
. Built a product line with 94% market coverage with plans to reach 97%.
. Manage new projects from design and prototype to manufacturing.
. Supervisor engineers and skilled trade staff
. Provide engineering support to other departments within the Company
. Helped establishing CNC department in our Mexico plant.
. Support the quotations for new business.
. Investigate new suppliers and contractors through a series of tests
and PPAPs
. Launch new part numbers and establish suppliers for each component
needed for assembly
. Brief and train sales force during regularly scheduled sales meetings
. Correspondence with customers during development and launch of new
products
. Maintain costing files and provide sales with target pricing.
. Work closely with our suppliers on new concepts and part development.
. Advised marketing on revenue targets and sales margins.
OE Quality Friction inc.
September 2003-May 2010
Manufacture of automotive brake pads to OEM and Global Aftermarket
Product Engineering Supervisor:
. Design tooling in CAD/CAM using AUTOCAD
. Maintain raw materials inventory needed to build tools
. Schedule and managing personnel in the machine shop
. Experience with operating / set-up of CNC - HAAS VF1 & 4
. Manage mold tooling production and ensure all machining is within
specs
. Coordinate engineering changes through all levels of the company
. Assist with the quoting process
. A good understanding of ISO/TS 16949 and Health & Safety regulations
. Helping customers with technical issues.
. Assisted in building a cataloguing system
. Advice customer service on technical issues
CANADIAN TIRE April 1999 -March 2004
Automotive Service Center
Senior Service advisor:
. Responsible for handling customer inquiries and complaints
. Responsible for shipping and receiving of automotive parts
. Collaboratively in a team environment paying great detail to work
coordination
. Distribute work to technicians
. Assign duties to hourly technicians
. Handle tire and battery warranty claims
Education:
2001- 2003 Diploma in Mechanical Engineering
Humber College, CAD/CAM Program
1997- 1999 Diploma in Automotive Technology
Centennial College
Other Professional Training:
. Project Procurement & cost management course
. Certified Engineering Technician granted by OACETT
. FMEA, APQP, PPAP
. Geometric Dimensioning and Tolerance
. 5S Principles
References supplied upon request
Contact this candidate