Customer Service Sales

Angel F. Lantigua

** ********* ***. *** * New York N.Y.10034 Phone 917-***-**** Email

**************@*******.***

Objective

To secure a position with a well-established organization that will enable me to use my strong

organizational skills, educational background and ability to work well with others.

Summary of Qualifications

• Administrative support experience.

• Experienced in working in fast paced environments demanding strong organizational,

technical and interpersonal skills.

• Reliable, trustworthy and ethical, committed to providing superior customer service.

• Detail oriented and resourceful in completing projects. Able to multitask effectively.

• Leadership skills, able to train or supervise others.

Professional Experience

New York City Police Department- New York N.Y. Police officer July 2011-

November 2013

• Patrolled high crime rate areas of the city and responded to dispatch calls to enforce

laws and ensure public safety.

• Investigated criminal activity, interviewed witnesses and suspects.

• Preserved crime scenes, gathered evidence and arrested suspects.

• Wrote accurate complete reports. Testified in court as needed.

Statefarm Insurance Agency- New York N.Y. Licensed Sales Rep.

September 2009-July 2011

• Sold auto, home, life and other insurance products to inviduals and affinity groups

within assigned territory using consultative selling techniques.

• Identified prospective customers using established lead methods.

• Developed and maintained business relationships with policy holders and within the

community.

• Maintained office services by organizing office operations and procedures assigning and

maintaining leads.

Lexus of Manhattan- New York N.Y. Assistant Finance Director August

2003- April 2007

• Managed used car trade-in by calculating depreciation on individual cars to determine if

the trade-in would be profitable.

• Calculated finance and lease worksheets to execute the sales process.

• Trained and supervised 3-5 employees weekly and monitored their progress.

• Coordinated car deliveries for 170-200 vehicles monthly.

• Tracked and recorded daily financial information.

• Using variance analysis, monitored operation on a monthly basis to track planned

expenses versus actual.

• Obtained data from the company database to create report of sales for upper level

management.

Radio Shack- New York N.Y. Assistant Store Manager June 2002-

August2003

• Analyzed information and taking appropriate and decisive action to meet budget

expectations.

• Supervised product inventory, verified quantity and quality of product received.

• Managed front cashiers in areas of money handling, voids, shift breaks and customer

service.

• Managed schedules and procedure of over 17 sales associates.

• Directly supervised all associates and trained them in customer service and sales.

Education

Manhattan College- Bronx, New York Bachelors of Science in Business Management

May 2002

Skills

• Bilingual; fluent in English and Spanish

• Proficient in Microsoft word

• Power Point, Windows XP

• Focus, Mac, Linux, C++

Contact this candidate