Customer Service Manager
Resume:
Kevin L. Goodwin, Jr.
Baltimore, M D 21229
Email: b **********@*****.***
Summary of Qualifications: C ustomer Service skills and experience, computer
skills: MS Office (Word, Excel, PowerPoint, Outlook) Windows XP/Vista; dedicated,
f ast learner, able to work independently, interacts well with others
Experience
Xerox Corporation, Baltimore M D 6/2012-8/2012
H i re 1 Summer Program
Observed speed cameras and used computer to citations
Worked closely with the supervisor to keep t rack of citations generated daily
Maintained cleanliness of work area
Showed good work ethics, ar r ived to on time and did not miss any time from work
Baltimore City Health Department 6/2011-8/2011
File Clerk, Youth Summer Employment Program
Provided general office assistance
Maintained filing system; filed and ret rieved documents as needed
Sorted mail using alphabetical sorting system for filing accuracy
Provided telephone customer service, using multi-line telephone system and
t ransferred calls to the appropriate person
Volunteer
Gar rison M iddle School/Sinclair Lane Elementary School, Baltimore M D 2/2007-
2/2009
Assisted with After School Program
Assisted with mentorship at the Boys and Girls Club
Activities & Awards
• Academic Award for Math and Science (2011)
• Outstanding Youth Worker (2010)
• Gar r ison Baseball Team (1999-2009)
• Parkville Football Team (1999-2009)
• Enjoy working with at r isk youth
• Enjoy playing computer games
Education
Edmondson H igh School, Baltimore, M D 2013
H igh School Diploma, 2013 (GPA: 3.4)
REFERENCES
Jeanette Sellers-Burke
CPS Unit
Di rector, Baltimore City DSS
Robin Scott
Assistant Manager
Baltimore City DSS
Annette Britton
Blue Cross Blue Shield
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